[Remote] Platform Product Manager

Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Platform Product Manager will own and evolve foundational platform capabilities, starting with Identity and Access Management, collaborating with engineering and customer-facing teams to deliver essential product features.ResponsibilitiesOwn and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditabilityDefine the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform directionPartner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive executionWork with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environmentsSupport integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providersBring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreamsHelp customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidanceContribute to the evolution of shared platform capabilities beyond IAM as priorities emergeSkills3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similarStrong technical fluency: you're comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teamsStrong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spacesHigh ownership, strong follow-through, and a bias toward actionAbility to work effectively across engineering, security, customer-facing, and implementation teamsExperience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioningPrior hands-on engineering experience or experience working deeply with technical systemsExperience with platform, infrastructure, developer-facing, enterprise SaaS, or other technically complex productsFamiliarity with enterprise security or audit concepts, such as least privilege, audit logs, access governance, or compliance workflowsBenefitsComprehensive medical, dental, and vision coverage with plans to fit you and your familyFlexible PTO to take the time you need, when you need itPaid parental leave for all new parents welcoming a new childRetirement savings plan to help you plan for the futureRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balancedIn-office meal program and commuter benefits provided for onsite employeesOffers EquityCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B SponsorshipCresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.