[Remote] Pharmacy Operations Senior Representative

Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is a leading company in the Health Insurance industry, and they are seeking a Pharmacy Operations Senior Representative. The role involves telephonic outreach to members, pharmacies, and providers while ensuring compliance with HIPAA regulations and maintaining a high level of customer service.ResponsibilitiesTelephonic outreach to members, pharmacies, and providersWill work in a call queue where productivity and quality are monitoredMeet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.)Maintain member privacy by strictly adhering to HIPAA regulationsAnswer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtimeHandles member correspondence, complaints, and inquiriesWill keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activitiesMust maintain a professional, member-centric demeanor at all timesAn ability to make a positive impact in the lives of our membersGreat team environment. We have fun and get our work done too!Professional and personal development opportunitiesA working environment that embraces diversitySkillsPharmacy Technician license, currentMinimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting requiredExperience in, and a passion for, delivering excellent customer serviceStrong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel)Self-motivator with strong organizational skills, attention to detail, and exceptional time management skillsSuperb active listening skills, ability to work in a dynamic, fast-paced team environmentEffective written and oral communication skillsExperience working in a call center2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan settingCertified Pharmacy Technician (CPhT), national certification from PTCB or NHABenefitsHealth insurance (medical, dental, vision)401(k) planPaid sick leave (depending on work location)Professional and personal development opportunitiesA working environment that embraces diversityCompany OverviewPyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. It was founded in 1996, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is https://pyramidci.com/.