[Remote] Personal Lines Account Manager

Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world. As a Personal Lines Account Manager, you will be responsible for servicing, retaining, and supporting the sales of Personal Risk client accounts, managing inquiries, and ensuring clients receive exceptional service and support.ResponsibilitiesHandle a high volume of inbound calls and participate in the daily rotating call queueIndependently service client accounts using carrier websites and online rating systemsProvide technical expertise in servicing new and existing clients through account development, problem-solving, and sales support aligned with USI Core ValuesRespond to client requests and insurance inquiries across all Personal Lines Property & Casualty coveragesPrepare and submit applications for new business and remarketing to carriers, and follow up to ensure timely quotes and policy issuanceRespond to underwriters’ questions in a timely and professional mannerMaintain accurate client files and documentation per company workflows and best practices, ensuring data integrity in agency management systemsRefer clients to carriers for direct claim reporting and submit first reports for specialty markets when neededStay current on industry developments, new products, legislation, coverages, and technologySkills2-5 years of experience in Personal Lines Property & Casualty insurance with a comprehensive understanding of coverages, underwriting, and rating conceptsHigh School diploma or equivalent required; college degree preferredMust hold a Property & Casualty insurance license or obtain within an agreed timeframeExcellent written, verbal, and interpersonal communication skillsProficiency with internet-based programs and Microsoft Office; knowledge of Sagitta/WorkSmart is a plusAbility to work autonomously in a fast-paced environment with accuracy and attention to detailStrong organizational skills to prioritize and manage workflow efficientlyIndustry designations such as ARM, CIC, CPCU are preferredBenefits5% BonusCompetitive pay, incentives, and benefitsEmployee programs that recognize outstanding achievement and help our associates lead healthy, productive livesAward-winning wellness programCollege scholarships for associates' childrenFinancial help in times of needA full-suite of competitive benefits for our growing population and its diverse needsA wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programsGenerous paid time off policyPaid family leave benefitPaid holiday timeCompany OverviewUSI Insurance Services is an insurance brokerage and consulting firm that delivers diversified insurance and financial services. It was founded in 1994, and is headquartered in Valhalla, New York, USA, with a workforce of 10001+ employees. Its website is https://www.usi.com/.