Customer Experience Clinical Coordinator, 5AM – 2PM PT
Job Description:
• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)
• Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time
• Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand
• Proactively contact and support impacted patients when scheduling changes or delays occur
• Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership
• Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks
• Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation
• Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership
• Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively
• Take on other operational duties as assigned in support of a growing telehealth organization
Requirements:
• Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail
• Comfort working in a fast-paced, provider-facing environment where quick decisions matter
• Excellent communication skills, especially in high-pressure or time-sensitive situations
• Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)
• Ability to work confidently with both providers and patients, maintaining professionalism and empathy
• Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps
• Proactive problem solver who anticipates issues and takes ownership of solutions
• High degree of reliability, discretion, and sound judgment
• Flexibility to support coverage during extended hours or weekends as pilots are launched
• A team-first attitude with a “get it done” mentality
Benefits:
• Offers Equity
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• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)
• Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time
• Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand
• Proactively contact and support impacted patients when scheduling changes or delays occur
• Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership
• Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks
• Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation
• Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership
• Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively
• Take on other operational duties as assigned in support of a growing telehealth organization
Requirements:
• Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail
• Comfort working in a fast-paced, provider-facing environment where quick decisions matter
• Excellent communication skills, especially in high-pressure or time-sensitive situations
• Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)
• Ability to work confidently with both providers and patients, maintaining professionalism and empathy
• Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps
• Proactive problem solver who anticipates issues and takes ownership of solutions
• High degree of reliability, discretion, and sound judgment
• Flexibility to support coverage during extended hours or weekends as pilots are launched
• A team-first attitude with a “get it done” mentality
Benefits:
• Offers Equity
Apply tot his job
Apply To this Job