[Remote] People Experience Program Manager - San Francisco

Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry by providing essential services that customers rely on for grocery delivery. They are seeking a People Experience Program Manager to enhance new hire orientation and performance review processes, ensuring operational excellence and a positive employee experience.ResponsibilitiesOrientation runs smoothly every session — logistics are buttoned up, vendor relationships are well-managed, and new hires move through the experience without friction because the operational infrastructure behind it is solid and continuously improvingPerformance review cycles are executed without a hitch — timelines are met, stakeholders are informed and aligned, communications go out on schedule, and the cross-functional partners who depend on you (Comms, Legal, People Leadership) always know what’s coming nextThe processes that used to require constant manual effort have been documented, optimized, and where possible automated — and the People team has less operational bottlenecks to worry about in two of the most high-visibility parts of the employee lifecycleVendor relationships for onboarding are well-managed and strategically aligned — contracts are sharp, SOWs are outcome-focused, and budget tracking for things like swag and logistics is always current and accurateYou’ve grown into facilitating both virtual and in-person orientation components, and you’re increasingly contributing to content iteration — bringing operational insight back into the design process as a close partner to those who own the bigger picture strategySkills5+ years in program management, learning & development, talent development, or a related people/HR functionHands-on experience using AI tools in a professional context (we'll ask you about this!)Demonstrated ability to manage cross-functional projects from inception to completion — including when the problem or solution isn't fully defined at the outsetProven experience facilitating learning or orientation content for diverse audiencesTrack record of managing vendor relationships end-to-end: procurement, contract renewals, and ongoing partnership managementLocated in the SF Bay Area with ability to support in-person orientation components in our San Francisco officeBachelor's degree or equivalent professional experienceExperience with instructional design tools and/or learning management systemsCertification in project management (PMP, CAPM, or equivalent)Experience applying AI to automate or redesign people programs at scaleBenefitsInstacart provides highly market-competitive compensation and benefits in each location where our employees work.This role is eligible for a new hire equity grant as well as annual refresh grants.Please read more about our benefits offerings here.Company OverviewInstacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.instacart.com.Company H1B SponsorshipInstacart has a track record of offering H1B sponsorships, with 23 in 2026, 152 in 2025, 173 in 2024, 109 in 2023, 159 in 2022, 170 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.