[Remote] Patient Service Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a multi-specialty healthcare organization serving patients across eastern Massachusetts. The Patient Service Representative role supports patient communication and administrative functions, directly impacting patient experience and clinic operations. Responsibilities Screen incoming patient inquiries via phone, online messages, or other channels Provide courteous, patient-focused communication and problem resolution Address patient satisfaction, flow, and compliance issues, advocating for patients as needed Communicate operational difficulties and escalate issues to supervisors when necessary Handle patient requests for forms, medication renewals, referrals, and authorizations Review and update patient records including demographics, physician selection, and insurance information Maintain effective communication with patients, interdisciplinary teams, providers, and agencies Monitor appointment schedules to optimize clinic utilization and support patient needs Assist with data collection and ensure accuracy in reports such as no-show and telephone statistics Participate in problem-solving initiatives focused on productivity and quality improvement Engage in special projects and department-specific programs Skills High School Diploma, GED, or equivalent work experience At least 18 years of age Minimum 1 year of customer service experience Experience with electronic medical records (EMR) or aptitude to learn EMR systems Proficiency in Microsoft Outlook, Teams, Word, and Excel Experience managing appointments and verifying patient eligibility using digital platforms Reside within commutable distance to Quincy, MA Ability to work full time, Monday through Friday, with flexible 8-hour shifts during business hours (8:30 am to 5:00 pm) and occasional overtime At least 1 year of experience in a clinical setting Familiarity with patient-related documents Benefits Comprehensive package Incentive programs Equity stock purchase 401k contributions Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is