[Remote] Healthcare Customer Care Agent (Indiana Resident)

Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a company that provides customer service and support in the healthcare sector. They are seeking a Healthcare Customer Care Agent who will be the first point of contact for callers, providing compassionate and knowledgeable support while handling various inquiries with professionalism and empathy.ResponsibilitiesAnswer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instructionAct as advocate to facilitate problem resolution via telephone in a timely and courteous mannerDocument all call information according to approved operating proceduresNavigate multiple computer systems and screens simultaneously while engaging with customerVerify customers information, making corrections and updates as neededActively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possibleFollow-up with callers as necessaryUse statistical contact center data to make improvements to performanceOutbound calling for surveying to obtain client specific informationMeet quality assurance requirements and other key performance metrics, including punctuality and attendanceShift and Schedule adherenceOther duties as assignedSkillsCandidates must reside in the state of IndianaHigh School Diploma or GEDPrior call center or customer service experience highly desiredExcellent interpersonal skills with the ability to communicate effectively both orally and in writingExcellent organizational and multitasking skillsKnowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabsBasic computer literacy, especially with Windows-based systemsAbility to sit for extended periods of timeA genuine desire to help and advocate for customersAbility to successfully pass a background investigation and drug screenMust successfully pass preemployment criteria testing and internet speed testEnclosed and secure work area with zero distractionsMust have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home officeMust be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps uploadHotspots, satellite and wireless internet service are NOT allowed for this roleBURMESE and SPANISH bilingual highly desired!Prior call center or customer service experience highly desiredBenefitsWork from homeAll equipment providedCompetitivePaid trainingGrowth & Development OpportunitiesCompany OverviewSenture provides comprehensive contact center service support nationally. It was founded in 2003, and is headquartered in London, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://senture.com/.