[Remote] Patient Financial Services Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Fairview Health Services is seeking a Patient Financial Services Customer Service Representative to join their team. This remote role involves assisting patients with understanding their billing and insurance processing, managing accounts, and providing financial solutions. The representative will be responsible for handling inbound calls and ensuring compliance with billing practices while maintaining a high level of customer service.ResponsibilitiesMaintains the best practice routine per department guidelines:Handle calls presented to CSC through the automated call distribution system accurately and efficientlyWork independently in problem solving with patients regarding their accounts in both hospital and clinic billing situations. Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of careAble to handle each call with compassion, service, dignity and integrity in mind as aligned with MHealth Fairview's valuesTimely processing of patient/insurance requests for follow-up of payment research, checking charges, coding review, insurance processing concerns, etcIdentifies when callers need to be referred to insurance specialist or escalation staff for further assistanceNotifies patient and/or guarantor of self-pay balances co-pays/deductible/coinsurance, etcUnderstands and adheres to Revenue Cycle’s Escalation PolicyContributes to the process or enablement of collection of expected paymentMeet department goals and maintain productivity while working remotelyManage accuracy of accounts to ensure appropriate billing and compliance with patient privacy and data integrity:Timely and accurate workVerifies insurance benefits to maximize reimbursementAssists customers regarding billing questions and ensures appropriate resolution of problems. Explain and interpret eligibility rules and regulations or identify other resources available for financial assistance. Identify patients who may be eligible for financial exceptions. Keep updated on changes with regulatory issuesValidate patient data is accurate and authorization is in place to provide informationUninsured accounts reviewed and managed to include validation that uninsured discounts have been appropriately applied, and all payment sources available to the patient have been exploredBad debt management of accounts and interactions with vendorsCounsel patients throughout the collection process on solutions available to them for account resolutionProblem solves with vendors and patients on reasonable resolutionsIdentify patients with financial needSkills2 years customer service experienceThis individual should have strong interest in learning new IS systems (PASS, Deloitte overlay system, Healthworks, etc) as well as the ability to work independentlyAssociate of Arts2 years in healthcare customer service3 years experience in a hospital or clinic business officePrevious call center experienceBenefitsMedical, dental, vision plansLife insuranceShort-term and long-term disability insurancePTO and Sick and Safe TimeTuition reimbursementRetirementEarly access to earned wagesCompany OverviewMartin Luther Campus is managed by Ebenezer, Minnesota’s largest senior living operator. It was founded in 1961, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://www.martinluthercampus.com/.