[Remote] Patient Customer Service Representative - Collections

Note: The job is a remote job and is open to candidates in USA. Cognizant is seeking a Patient Customer Service Representative - Collections to assist clients' customers with outstanding balance accounts while providing exceptional customer service. The role involves handling inbound calls, managing patient disputes, and ensuring compliance with HIPAA and TCPA guidelines.ResponsibilitiesHandle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accountsUnderstand and utilize HIPAA and TCPA guidelines during each callEnsure all required statements have been sent for accounts handled and request statements as necessaryProperly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessaryAssist in making outbound calls when requiredPerform other activities and responsibilities as assignedSkillsHigh school diplomaMinimum one year's experience in collections/self-pay in healthcare: working with patientsMinimum one year's experience in customer service in healthcareMinimum one year's experience in CernerBenefitsCognizant’s discretionary annual incentive programStock awards, based on performance and subject to the terms of Cognizant’s applicable plansMedical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanCompany OverviewCognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com.