[Remote] Patient Account Specialist- Customer Support-Remote (Must reside in the United States)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a leading provider in outpatient physical and occupational therapy services in the United States. The Patient Account Specialist role focuses on supporting patients through billing and insurance inquiries, ensuring a positive and respectful experience while managing patient communications and contributing to operational smoothness. Responsibilities Answer inbound patient calls in a high-volume call center environment Assist patients with billing questions and insurance-related inquiries Process payments and establish payment plans Escalate unresolved issues to the Accounts Receivable team Communicate effectively to resolve billing concerns Build rapport through courteous and friendly interactions Maintain professional relationships representing the business office, clinic, and physician positively Refer complex calls or situations to team leads or managers Perform other duties and projects as assigned Skills High school diploma or equivalent experience Ability to manage multiple priorities in a fast-paced environment with discretion and professionalism Exceptional oral, written, and presentation communication skills Strong active listening, attention to detail, and multitasking capabilities Proven problem-solving skills with timely resolution Self-motivated with the ability to stay focused and participate in routine check-ins Quiet, distraction-free workspace compliant with HIPAA standards Proficiency with Microsoft Office Suite or similar software applications Experience in high-volume call centers and/or medical billing Healthcare industry experience Benefits Annual paid Charity Day to support a cause of choice Option for 100% employer-paid medical insurance premiums Dental and vision insurance 401(k) plan with company match Generous paid time off and holidays Supportive team and leadership invested in employee success Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is