[Remote] Participant Services Agent (11:30am-8pm EST) - Philadelphia & Tampa

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a leading provider of independent, conflict-free retirement solutions. They are seeking a Participant Services Agent to administer and maintain client accounts in a high-volume call center, support operations, and resolve client issues while ensuring compliance with industry regulations.ResponsibilitiesReview, update, maintain, and service client and plan accounts to meet industry policies and regulationsAnswer incoming operational center calls regarding client account and compliance questionsScrutinize information contained in all types of plan agreementsMaintain accurate records and notes to ensure plan requests are completed within regulated timeframesProvide support and direction on operational processes, policies, and timeframesAssist management in identifying and updating ineffective procedures and policiesContribute to department productivity through unit meetings and ongoing trainingMaintain and file weekly departmental statistical reportsPerform general clerical activities including faxing, copying, and filingSupport other areas of the department when needed due to high volume or low staffingPerform other assigned dutiesSkillsBilingual in English and Spanish (written and verbal)Understanding of operations functions and industry rules and regulations for all plan/product typesOrganizational and time management skills to meet deadlinesReasoning and problem-solving skillsProficiency with standard office equipment and Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)Professional communication skills for interactions at all management levelsAbility to work independently and as part of a teamAbility to work under pressure from deadlines and changing workflow volumeAbility to learn and understand legal documents and various regulationsAbility to quickly learn new systems, processes, and skillsAbility to read and interpret financial statementsEfficient and flexible in detailed tasks in a fast-paced environmentAccurate data entry, 10-key by touch, and minimum 30 WPM typing speedStrong customer service skillsReliable in-home WiFi with a minimum internet speed of 50 MBps for individual useUninterrupted virtual work space and family care arrangements during business hoursBenefits401(k) matchMedical, dental, and vision insuranceLife insuranceShort and long term disability coveragePaid time offCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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