[Remote] Part-Time Account Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. The role of Part-Time Account Manager involves onboarding new clients, ensuring they achieve strong outcomes on the platform, and supporting the commercial team during the early growth phase.ResponsibilitiesLead onboarding of new clients onto the Messly platformDeliver training sessions to recruiters, managers and leadership teamsDevelop onboarding materials, playbooks and training collateralEnsure new clients reach 'time-to-value' quickly and adopt Messly best practicesAct as the primary day-to-day contact for US clientsRun monthly and quarterly business reviews with client teamsReview client data and platform usage to identify trends and improvement opportunities, and provide structured feedback to product and leadership teamsCoach clients on how to increase ROI from MesslyHelp prioritize product improvements based on US client needsRemove or manage underperforming users from the platform where appropriateMaintain strong long-term relationships with key stakeholdersSupport the sales process by creating proposals and client-specific collateral, and supporting product demos where requiredIdentify upsell and expansion opportunities within existing accountsCollaborate closely with the Messly leadership team on US go-to-market executionProvide support to doctors using the platform where neededHelp ensure a smooth two-sided marketplace experienceWork closely with Messly operations and customer supportSkills5+ years' experience in recruitment or healthcare staffingExperience managing client relationships and driving customer success outcomesStrong presentation and training skillsExperience analysing data and translating insights into client recommendationsExperience supporting commercial or sales processesStrong communication and stakeholder management skillsHighly organised and self-directedComfortable working remotely in a fast-moving environmentCommercially minded and proactiveStrong problem-solving and analytical skillsWillingness to travel when requiredCompany OverviewM3 USA believes in growth, for our company and for the people who drive it's success. It was founded in 2003, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 201-500 employees. Its website is https://www.m3.com/.