Knowledge Base Writer
This position is easy to learn and perfect for a first job. Knowledge Base Writer! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary. Â Â Brief Description
The Knowledge Base Writer is the owner and author of a customer-facing database of technical support documentation covering the use and features of the MeetMax Conference Software platform. The duties include identifying, categorizing, authoring, editing, and promoting the use of Knowledge Base articles as well as other duties related to the communication of features and best... practices. This role reports to the Chief Operating Officer for the MeetMax division of TWST Group.
Duties and Responsibilities
 Produce articles for the Knowledge Base for existing/new features and best practices.
 Edit existing articles to make sure the Knowledge Base is up-to-date and accurate.
 Identify gaps in our documentation and define what articles to develop next.
 Analyze article performance based on customer feedback and ticket reduction, use feedback to improve existing articles and publish new articles as needed.
 Collaborate closely with internal stakeholders - Product, Marketing, and Operations - to develop an expert understanding of the product, the user base, and the industries in which our users operate.
 In coordination with the division COO, development and implementation of other customer-facing content related to the promotion of features and best practices.
Education and Experience
 2-4 years professional experience in technical content writing.
 BachelorÂs degree or other formal training in technical writing or closely related technical/engineering discipline .
Key Skills and Competencies
 Organization and prioritization skills; ability to meet deadlines.
 Sense of ownership and responsibility; attention to detail and accuracy.
 Passion for writing to help users succeed through self-service content.
 Exceptional verbal/written communication and information management skills.
 Ability to work independently and in collaborative environments.
Work Location
 This position is fully remote. Employees in the vicinity of our offices in New York City or Albany are welcome to come into the office if they would like.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Life insurance
 Paid time off
 Retirement plan
 Vision insurance
Schedule:
 8 hour shift
 Monday to Friday
Work Location: Remote Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
The Knowledge Base Writer is the owner and author of a customer-facing database of technical support documentation covering the use and features of the MeetMax Conference Software platform. The duties include identifying, categorizing, authoring, editing, and promoting the use of Knowledge Base articles as well as other duties related to the communication of features and best... practices. This role reports to the Chief Operating Officer for the MeetMax division of TWST Group.
Duties and Responsibilities
 Produce articles for the Knowledge Base for existing/new features and best practices.
 Edit existing articles to make sure the Knowledge Base is up-to-date and accurate.
 Identify gaps in our documentation and define what articles to develop next.
 Analyze article performance based on customer feedback and ticket reduction, use feedback to improve existing articles and publish new articles as needed.
 Collaborate closely with internal stakeholders - Product, Marketing, and Operations - to develop an expert understanding of the product, the user base, and the industries in which our users operate.
 In coordination with the division COO, development and implementation of other customer-facing content related to the promotion of features and best practices.
Education and Experience
 2-4 years professional experience in technical content writing.
 BachelorÂs degree or other formal training in technical writing or closely related technical/engineering discipline .
Key Skills and Competencies
 Organization and prioritization skills; ability to meet deadlines.
 Sense of ownership and responsibility; attention to detail and accuracy.
 Passion for writing to help users succeed through self-service content.
 Exceptional verbal/written communication and information management skills.
 Ability to work independently and in collaborative environments.
Work Location
 This position is fully remote. Employees in the vicinity of our offices in New York City or Albany are welcome to come into the office if they would like.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
 401(k)
 Dental insurance
 Health insurance
 Life insurance
 Paid time off
 Retirement plan
 Vision insurance
Schedule:
 8 hour shift
 Monday to Friday
Work Location: Remote Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now