[Remote] Organic Social Media Strategist

Note: The job is a remote job and is open to candidates in USA. SeatGeek is a company dedicated to simplifying and modernizing the ticketing industry through technology and a fan-first approach. They are seeking an Organic Social Media Strategist to lead their organic social presence across various platforms, focusing on strategy, content creation, and community engagement in the context of live events and sports.ResponsibilitiesOwn and manage SeatGeek's organic social channels end-to-end — including strategy, content creation, scheduling, and publishing across Instagram, TikTok, X, and any emerging platforms worth owningDevelop and execute a cohesive organic social strategy aligned with brand and business goals — defining channel-specific approaches, content pillars, posting cadence, and audience growth tactics that compound over timeIdeate and produce culturally relevant, platform-native content that taps into live events, sports, concerts, and entertainment moments — turning what's happening in culture into content that drives engagement, shares, and brand loveStay ahead of trends, conversations, and activity in real time — identifying opportunities for timely reactive content, cultural hijacks, and community engagement that keep SeatGeek part of the conversationShoot, edit, and produce short-form video content using self-shot footage, UGC, or provided assets — with a strong eye for storytelling, pacing, hooks, and platform-native formats that stop the scrollTrack, analyze, and report on performance metrics — including reach, engagement, follower growth, and share of voice — and use those insights to continuously optimize content strategy and make a clear case for the channel's impact on the businessOwn community engagement — responding to comments, DMs, and mentions with a voice that feels human, on-brand, and genuinely fun; turning fans into advocates and everyday interactions into brand momentsCollaborate cross-functionally with marketing, partnerships, PR, and creative, and to support campaigns, product launches, and tentpole moments — while keeping the organic social voice consistent and authenticBuild and manage the content calendar — balancing planned campaigns, evergreen content, and real-time opportunities across multiple platforms without dropping the ball on any of themServe as the internal expert and evangelist for organic social — bringing platform insights, algorithm changes, and emerging format recommendations to the broader team and helping educate stakeholders on what moves the needle and whySkills4+ years of experience in organic social media and content strategy, ideally at an e-commerce brand; experience in sports, live events, or ticketing is a strong plusA scrappy, can-do work ethic. Comfortable operating independently, moving fast, and wearing multiple hats — you don't wait for perfect conditions to ship great contentStrong organization skills, with experience owning and managing a content calendar across multiple platforms and campaigns simultaneously, without letting real-time moments fall through the cracksFluent in internet culture — you're always clued into the latest trend, TikTok audio, or viral meme before it peaks, and you know how to translate that into content that feels native, not forcedA genuine passion for live entertainment and sports. You understand the cultural weight of the NBA playoffs as much as you know the setlist for the Ariana Grande tour — and you instinctively know how to show up for those moments in real timeA data-first mindset. You're a strong evangelist for the power of organic social, fluent in platform analytics, and able to clearly report on what's working, what's not, and how the channel connects to business outcomes and revenueStrong interpersonal and cross-functional communication skills. A natural collaborator who can work fluidly across teams — and who can clearly articulate social strategy to stakeholders at all levelsExperience partnering with creative teams and executing within brand guidelines — while knowing how to push those guardrails in ways that feel fresh and platform-nativeDeep familiarity with social search and AI search optimization — you understand how content gets discovered through in-platform search on TikTok and Instagram, and you're proactive about building content strategies that perform in emerging AI discovery surfacesHands-on content creation experience, including shooting and editing short-form video (CapCut, Adobe Premiere, or similar); comfortable being a producer, director, and sometimes the talentSharp editorial instincts and a distinctive writing voice — you can adapt tone across platforms and write captions that stop the scroll, whether that's a single punchy line or a hook that earns the 'more.'A strong creative eye. You can concept and produce content yourself, write a brief that actually inspires a creative team, and give feedback that's specific, actionable, and makes the work better — not just differentA natural community builder with strong instincts for engaging audiences in comments, knowing when to reply, amplify, or escalate, and turning everyday interactions into brand momentsBenefitsDiscretionary annual bonusFlexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyA WFH stipend to support your home office setupUnlimited PTOUp to 16 weeks of fully-paid family leave401(k) matchingStudent loan matching programHealth, vision, dental, and life insuranceUp to $25k towards family building, reproductive health services and Gender-affirming care$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$360 per quarter to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon musicCompany OverviewSeatGeek operates a mobile-focused ticket platform and search engine that lets fans buy and sell tickets for events. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://seatgeek.com.