[Remote] Operations Coordinator, School of Business & Professional Studies

Note: The job is a remote job and is open to candidates in USA. University of Massachusetts Global is a private, nonprofit institution aimed at helping working adults through flexible education. The Operations Coordinator will provide administrative and program support for the School of Business & Professional Studies, including project coordination, accreditation activities, and student services.ResponsibilitiesProvide project coordination support such as capturing meeting notes and action items, maintaining project trackers, monitoring deadlines, and following up on assigned tasksSupport School initiatives, including document preparation, workflow coordination, budget and expense tracking, and other basic financial administrationAssist school leadership with recruitment support, school specific onboarding, and session scheduling coordination of faculty, staff, or collaborators as neededMonitors competitive and industry trends, identifies process gaps, and escalates issues appropriately to School leadershipServe as a point of contact for routine inquiries from students, faculty, staff, and external partners, directing requests to appropriate resources as neededSupport student‑facing activities such as communications, events, awards, and documentationCoordinate specialized program accreditation activities by tracking accreditation cycles and timelines and helping with self‑study development and evidence collectionOrganize and maintain centralized digital repositories for accreditation and assessment documentation using clear version control and naming conventionsSupport School‑level assessment and continuous improvement efforts by maintaining calendars, collecting and summarizing learning‑outcome data, tracking action items, and preparing insights reports and summary materialsCollaborate with institutional partners to obtain, verify, and format quantitative and qualitative data for accreditation and reporting purposesProvide administrative support for grant‑related activities, including researching funding opportunities, supporting grant writing, development activities, tracking deadlines, maintaining grant calendars and records, and assisting with compliance monitoring and reportingServe as administrative support for accreditation reviews and site visits, including scheduling, document preparation, and logistical supportMaintain course schedules and templates, monitor enrollment levels, and prepare routine reports for School leadershipSupport academic program delivery by arranging logistics for courses, professional development offerings, workshops, and eventsAssist with content uploads, learner communications related to logistics, enrollment tracking, and participant support for online and hybrid offeringsServe as the point of contact between the School and institutional partners to ensure smooth workflows and timely completion of academic tasksAssist with internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reportsSupport School marketing and outreach efforts, including social media content, promotional materials, and coordination with institutional marketing partnersHelp maintain accurate, current, and consistent program information and messaging across communication platformsPerform other duties, as assignedSkillsBachelor's Degree or combination of equivalent education and experienceThree (3) to five (5) years of operational support and/or project coordination experience, preferably in higher education, online post-secondary education or academic affairsProficiency with standard office and collaboration tools and willingness to learn institutional systemsProficiency in Microsoft Excel and data analysis, including data validation, pivot tables, advanced formulas (e.g., XLOOKUP, INDEX/MATCH), and basic data visualization; ability to synthesize quantitative and qualitative data into reports, dashboards, and actionable insights that inform operational and strategic decisionsStrong customer service orientation and attention to detailExcellent organizational, analytical, and problem-solving skillsStrong written and verbal communication skills, including experience coordinating across departments and with senior leadershipDemonstrated ability to manage multiple projects, deadlines, and priorities with accuracy and attention to detailAbility to work effectively with diverse internal and external stakeholdersAbility to handle confidential and sensitive information with a high degree of discretion, professionalism, and sound judgmentAbility to work independently while contributing positively to a collaborative team environmentComfort navigating ambiguity and balancing competing prioritiesExperience supporting academic operations, accreditation, assessment or compliance activitiesExperience with scheduling, data reporting, enterprise systems, databases, CRM tools, or project management platformsExperience with grant development or grant administrationProfessional certification such as Certified Administrative Professional (CAP) or Project Management Professional (PMP)BenefitsMedical, dental, and vision coverage with spending account options.Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.Life, disability, accident, legal, identity protection, and student debt support.403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.Counseling services, Free Calm Health subscription and year-round wellness programs.Company OverviewUniversity of Massachusetts Global is a non-profit university that offers higher education. It was founded in 1958, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.umassglobal.edu.