[Remote] Operations Analyst-II

Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is a company that focuses on delivering high-impact operational solutions. The Operations Analyst-II role involves collaborating across teams to design internal tools, troubleshoot platform issues, and support advertiser success through process optimization and operational execution.ResponsibilitiesProcess Optimization: Partner with cross-functional stakeholders to advocate for operational needs during new product launches and advertiser onboarding rolloutsTechnical Troubleshooting: Lead end-to-end resolution of platform issues, managing technical investigations and stakeholder communications to ensure timely fixesProblem Diagnosis: Triage and troubleshoot complex campaign and platform hurdles by leveraging data analysis and internal diagnostic toolsTooling & Automation: Identify efficiency gaps and build internal tools or automated workflows to streamline manual processes and improve team productivitySales and Advertiser Support: Serve as the primary point of contact for sales teams and external advertiser inbounds, supporting campaign and platform-related issues to ensure teams are successfulOperational Execution: Within a team, help support campaign management that includes setup, quality assurance (QA), and ad content moderationSkills3-5+ years of experience in managing operations or strategic initiatives within high-growth environmentsAbility to collaborate and act as a bridge between diverse functionsStrong problem-solving skills with a focus on understanding the 'why' and optimizing processesAbility to balance details with strategy, diving into specifics while identifying high-level trendsSolution-oriented mindset, thriving in fast-paced settings and providing high quality of serviceData-informed approach, using operational metrics to advocate for improvementsProficiency in ExcelSQL knowledgeCompany OverviewIn today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. It was founded in undefined, and is headquartered in Morristown, New Jersey, US, with a workforce of 501-1000 employees. Its website is https://www.scalence.com/.