[Remote] Operational Data Analyst

Note: The job is a remote job and is open to candidates in USA. Nabla is a healthcare technology company committed to enhancing the practice of medicine through AI solutions. They are seeking an Operational Data Analyst to analyze customer data and operational workflows, collaborating with various teams to translate insights into actionable strategies that improve customer engagement and product value.ResponsibilitiesAnalyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical valueBuild and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagementQuantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomesIdentify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teamsCollaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinementWork with Sales and Customer Success to develop evidence-based narratives around product value and operational impactWork with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadershipSupport leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunitiesSkills3+ years of experience with clinical operations and business operations dataDemonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendationsExcellent communication and writing skills, with the ability to collaborate effectively across teamsStrong project management skills, with proven ability to manage multiple priorities simultaneouslyStrong SQL proficiency and experience working with large, structured datasetsAbility to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion)Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the futureMasters degree in data science or related field preferredHealthcare experience preferred, particularly within healthcare technology, clinical operations, provider workflows, or health system environmentsExperience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.)BenefitsCompetitive salary and stock options100% individual coverage for Medical, Dental, and Vision insuranceUnlimited paid time off and 11 national holidaysUnlimited sick leavePaid leave for new parents$1,500 for remote employees to purchase home office equipmentFull ownership of your time and scheduleCompany OverviewNabla is a healthcare tech company providing AI tools that generate real-time clinical notes to support clinicians. It was founded in 2018, and is headquartered in Paris, Ile-de-France, FRA, with a workforce of 51-200 employees. Its website is https://www.nabla.com.