[Remote] OEM Account Manager, Service

Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The OEM Account Manager, Service is responsible for managing existing OEM programs and ensuring successful execution of service delivery while collaborating with internal teams and external clients.ResponsibilitiesManage business relationship and program service delivery tied to the agreed upon statement of workOrganize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagementsIn alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverablesFacilitate presentment, communication, and approval of OEM program invoicesServe as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contractingHelps in the negotiation of project resources, deliverables and costIdentifies new OEM business opportunities, facilitates executive level engagements and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth across assigned territoriesFinance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etcEnrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administrationService: works with internal teams to develop, implement and maintain processes and program service levelsIdentify, cultivate, and close new strategic opportunities within the existing customer base by understanding dealership workflows, uncovering unmet needs, and aligning the Service Lane Tool’s capabilities to deliver measurable valueSupports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teamsManage contract renewals for assigned programsAssists with OEM Guidebooks for Field SalesProduct: partner with product & technology teams for new feature development and prioritization and defect fixesSOW: manage new SOW and CR development, internal approvals, and executionContractual obligations: ensure CDK compliance with client technical requirementsTraining: collaborate with product owners and functional teams for installation and ongoing support as new features releasedGo to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing supportPerformance: provides program dashboards that provide quick, clear visibility of program status and performanceSkills5+ years external automotive client relationship management with demonstrated ability to manage requirements, expectations, and deliverablesExperience working with Auto Manufacturer dealer retail programs5-10 years software project, program, and/or engagement managementExpert in automotive retail solutions and workflowsHands on ability to navigate complex business environments to resolve customer requests and requirementsStrong communication, presentation, and organization skillsExcellent analytical skills including the ability to model scenarios and manage to financialDemonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexityAbility to anticipate and adapt to changing conditions, risks and opportunitiesTravel for in-person client meetings, team meetings and other ad-hoc requestsKnowledgeable on CDK applicationsPMP or other industry certification a plusBachelor's or equivalent experienceBenefitsMedical, dental, and vision benefitsPaid Time Off (PTO)401K Matching ProgramTuition ReimbursementCompany OverviewCDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. It was founded in 1972, and is headquartered in Austin, Texas, US, with a workforce of 5001-10000 employees. Its website is http://www.cdkglobal.com/.Company H1B SponsorshipCDK Global has a track record of offering H1B sponsorships, with 2 in 2026, 33 in 2025, 40 in 2024, 27 in 2023, 48 in 2022, 54 in 2021, 31 in 2020. Please note that this does not guarantee sponsorship for this specific role.