[Remote] NOC Analyst 1

Note: The job is a remote job and is open to candidates in USA. OTAVA® is seeking an NOC Analyst 1 to join their team. The NOC Analyst 1 will be responsible for monitoring network elements, troubleshooting network events, and ensuring effective communication with stakeholders while maintaining documentation and providing analysis on metrics and incidents. Responsibilities Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues Act as first alert response for incident identification to resolution Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner Follow all proper escalation protocols with gross attention to detail and timing Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods Gather all applicable data for analytics Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company Be responsive to requests from coordinating parties, employees, customers, etc Assist Technical Support as needed and directed for added support availability Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery Skills Two-year college degree in network or technology curricula, or equivalent experience 1+ year in a network monitoring, analyst, or broadband-based tech support role Experience in a role that requires strong communication, collaboration, and excellent time management Ability to monitor, analyze and understand broadband network events in all services Understanding of engineering, network, internet, and data centric terminologies Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally Ability to organize and prioritize time and task proficiently in a fast-paced environment Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred A+, Net+, CCNA or other certifications Benefits Group health & dental insurance 401(k) program with company match Generous PTO program Company wellness program Employer-paid short- and long-term disability And much more! Company Overview OTAVA is your secure & compliant multi-cloud expert. The world is automated. People are not. It was founded in 1994, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship OTAVA® has a track record of offering H1B sponsorships, with 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.