[Remote] Network Voice Engineer - Contract

Note: The job is a remote job and is open to candidates in USA. Gallagher is a global community focused on empowering businesses and individuals. They are seeking a skilled Voice Engineer to manage and integrate voice communication systems during mergers and acquisitions, ensuring seamless integration and minimal disruption to operations.ResponsibilitiesDesign, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologiesDesign, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologiesCollaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activitiesManage the migration and consolidation of voice networks, ensuring minimal disruption to business operationsTroubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problemsCoordinate with external vendors and service providers to ensure the successful integration of voice systemsProvide technical support to end-users, including troubleshooting and resolving voice-related problemsCreate and maintain documentation, including network diagrams, configurations, and standard operating proceduresStay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancementsSkillsProven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocolsIn-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologiesExperience with voice gateways, SIP trunking, and voice codecsStrong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issuesFamiliarity with network security principles and best practicesExcellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-usersAbility to work independently and manage multiple tasks simultaneouslyStrong attention to detail and organizational skillsFlexibility to work outside regular business hours, as needed, for system maintenance and upgradesCisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferredBenefitsMedical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveDigital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programCompany OverviewGallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.