[Remote] Network Services Engineer (LHC team)

Note: The job is a remote job and is open to candidates in USA. Luxoft is a company focused on providing enterprise-level network services. They are seeking a Network Services Engineer to support the LHC team by maintaining stable and secure network connectivity, providing operational support for LAN/WAN infrastructure, and collaborating on network implementations and upgrades.ResponsibilitiesSupport the LHC agency migration initiative, including re-IP activities from LHC IP ranges to Optum IP addresses across approximately 530 LHC agenciesProvide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologiesDiagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teamsInstall, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standardsMonitor network availability, uptime, and overall infrastructure health across distributed enterprise environmentsCollaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrationsDeliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolutionDocument network configurations, procedures, and operational activities in accordance with organizational standardsSupport, monitor, test, and troubleshoot LAN/WAN and telecom infrastructureMonitor network uptime and resolve connectivity issues escalated from Level 1 supportInstall, maintain, patch, and secure network and telecom equipmentPerform routine network maintenance and recommend/schedule repairsSupport and train users and IT staff on network/telecom troubleshootingCollaborate with engineers and managers on complex network tasksSkillsLAN/WAN NetworkingNetwork TroubleshootingTCP/IPNetwork Hardware & Telecom EquipmentNetwork MonitoringExperience working in an ITIL environmentHands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environmentsStrong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoringDemonstrate proficiency with enterprise-approved AI toolsMaintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutionsLeverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activitiesContinuously develop skills and stay current with evolving AI capabilities and best practicesExperience with healthcare or large enterprise network environmentsExposure to network security practicesAbility to train or guide users and junior IT staffFamiliarity with network integration projectsCompany OverviewLuxoft is an IT company that works globally to give customers software development, product engineering, and consulting. It was founded in 2000, and is headquartered in Zug, Zug, CHE, with a workforce of 10001+ employees. Its website is http://www.luxoft.com.Company H1B SponsorshipLuxoft has a track record of offering H1B sponsorships, with 8 in 2026, 37 in 2025, 31 in 2024, 34 in 2023, 34 in 2022, 28 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role.