[Remote] Network Engineer

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Network Engineer to operate in a 24/7 SaaS environment, where the primary responsibilities include maintaining IP Networking components and participating in new Network Product offerings and improvements.ResponsibilitiesParticipate in projects for new Network Product offerings and Network Operation improvementsIntegrate business partners and acquisitions into a supportable designReview and analyze history of network related incidents and perform preventive measuresTroubleshoot network related issues and communicate with customersAssist in managing network service providers and equipmentProvide capacity analysis and planningAssist customers and field personnel in network activations for customersInitiate multiple projects for new Network Product offerings for customers and Network Operation improvementsPartner closely with Network Architects and Engineers to improve WAN network connectivityPartner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellenceReview, analyze and execute network change requestsOccasionally interact with external customers to ensure smooth network activations and to troubleshoot any network connectivity related issuesSkills3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principlesDemonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the networkDemonstrate knowledge of real-time traffic queuing and prioritizing on LAN and WAN networksDemonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challengesExperience with implementations of solutions involving large data centers, inter-business routing plans, site2site IPSEC VPNs, FWs and MPLS VPNsHands-on skills for Cisco IOS-XE is required and Cisco IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is requiredKnowledge and experience in Cisco Nexus 7k, ASR 1000 and 9000 Routers, SSL-VPNExcellent communications, both oral and writtenTelecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plusExperience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logsKnowledge of Linux network functions; Saas/Cloud-based software environment a plusKnowledge and experience in Cisco ACIKnowledge on AWS and GCP Cloud platformsBenefitsAnnual performance bonusStockOther applicable incentive compensation plansHealth, dental, and vision coverage, beginning on the first day of employmentFive9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent costShort & Long-Term DisabilityBasic Life Insurance401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time OffCompany paid holidaysPaid volunteer hours12 weeks paid parental leaveCompany OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B SponsorshipFive9 has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.