Customer Service Representative

Core-Mark is a Performance Food Group Company and an industry leader in fresh and broad-line solutions to the convenience retail industry. The Customer Service Representative role is designed to support the transition to a new ordering solution platform, ensuring effective use and adoption across various teams and customer groups. Responsibilities Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos Utilize reporting tools to identify usage gaps, track engagement, and analyze trends Execute follow-up actions to close usage gaps, including direct outreach and support Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process Skills 6-12 months of Customer Service Experience Excellent communication skills Ability to add/subtract two-digit numbers and to multiply/divide with 10's and 100's Ability to solve practical problems and deal with a variety of concrete variables in situations Ability to perform detailed data entry work accurately and efficiently within deadlines Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently Must be able to complete typing test with a score of 40 WPM or better Bilingual is a plus Call center experience is a plus AS400 experience is a plus Data entry experience is a plus Benefits Day 1 Health & Wellness Benefits Employee Stock Purchase Plan 401K Employer Matching Education Assistance Paid Time Off Company Overview It was founded in 1911, and is headquartered in Forrest City, Arkansas, USA, with a workforce of 11-50 employees. Its website is