[Remote] NetSuite Consultant, Managed Services

Note: The job is a remote job and is open to candidates in USA. Bridgepoint Consulting, an Addison Group Company, is a leading management consulting firm that helps companies throughout their business lifecycle. They are seeking a NetSuite Consultant for their Managed Services group to support multiple customers across various workstreams in managed services agreements, focusing on customer onboarding, training, and ongoing project support.ResponsibilitiesAssist with new customer on-boardingParticipate in knowledge transfer activities from project(s) and implementation(s)Participate in the creation of training/support documentationDrive end-user training to promote user adoptionPartner with business administrators and SMEs to ensure long-term customer successEfficient and timely customer communicationEscalate customer needsPerform tasks for on-going projects in a timely mannerRespond to incoming ticket requests in a timely mannerEnsure ticket resolutions are properly documented and communicated to customersEvaluate root cause and work with SMEs to develop solutions for client break/fix requestsIdentify optimization opportunities within client instancesSupport customers with instance strategy and maintenanceSupport customers via resource trainingBuild reports, saved searches and dashboards that provide comprehensive and forward-looking Business IntelligenceProvide consulting expertise utilizing industry experience, apply best practices, and leverage a pragmatic mindset to facilitate clients’ most complex requirementsSkills1-3 years of NetSuite administration or consulting experienceBachelor's Degree in Accounting, Finance, Engineering, Information Systems, Mathematics, Computer Science, or other related disciplinesPassionate about understanding and solving challenging problemsProcess-minded; enjoys getting on a whiteboard to draw out process flowsExcellent communication skillsProficiency in Office Suite products, especially ExcelMust be willing to travel 5% on average throughout the year (but typically less)Experience with Advanced Revenue Management a plusPrevious experience working with enterprise applications is preferred, such as Intacct, INFOR, QuickBooks, Great Plains, Salesforce, Oracle, SAP, PeopleSoft, JD Edwards, Epicor or similarBenefitsCompetitive healthcare benefits401k retirement plan including employer matchMonthly reimbursement program to fuel your mind, body, and soulPaid time off and company paid holidaysPaid parental leaveFamily planning reimbursement programLife insurance, short- and long-term disability coverage optionsMental and emotional wellness support applicationEmployer Assistance ProgramLearning and Development resourcesCommitment to work-life balance and comprehensive onboarding and on-going personal and career developmentCompany OverviewBridgepoint Consulting is a management consulting firm. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is https://bridgepointconsulting.com/.



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