[Remote] National Director of Service Operations

Note: The job is a remote job and is open to candidates in USA. Sciens Building Solutions is seeking a National Director of Service Operations to lead and optimize service execution across all regions. This role is responsible for ensuring consistent delivery of safety, quality, productivity, and financial performance within the service organization.ResponsibilitiesEnsure compliance with all company safety initiatives and reinforce a strong safety-first culture within service operationsAccountable for service revenue execution, service margin performance, productivity, and alignment to budget across all DivisionsResponsible for execution and standardization of all service operations, ensuring performance, accountability, and consistency in scheduling, inspections, service delivery, open calls, and billingPartner with Regional and Division Operations Managers to drive execution, accountability, and consistency across service operations. Provide performance feedback as neededResponsible for service margin execution discipline, ensuring compliance with the Service Contract Renewal Process (SCRP), including pricing, billing practices, terms and conditions, and contract uplift targetsOwn national service rate structure, ensuring annual updates aligned to labor burden, market conditions, and profitability expectationsApprove service contract margins below established thresholds, ensuring proper risk evaluation and alignment to total customer lifecycle profitabilitySupport expansion and consistent execution of the Sciens Service Suite (S3) in-house delivery model across all regionsDrive service workforce planning, staffing models, and labor alignment to ensure appropriate resources are in place to support workload demand and growthEnsure certifications and licensing compliance across all service operationsDrive field productivity through labor utilization, efficiency improvements, and capacity optimization aligned with company targetsManage key service KPIs, including inspection completion, contract attrition, NPS, first-time fix rate, labor utilization, and service inventory managementDrive discipline in the deficiency process which includes deficiency identification, days-to-quote, overall volume, and margin thresholdsTech stack: Ensure full implementation of the ERP system and other related approved tech tools to improve efficiency and scalabilityParticipate in pre-bid reviews for strategic and large-scale service contracts, ensuring service scope, execution planning, risk evaluation, and pricing inputs align with profitability expectationsPartner with Sales and Finance to support renewal discipline, bundled offerings (S3), revenue growth, and improved cash collection outcomesSupport M&A integration efforts, ensuring alignment to service processes, SCRP standards, systems, and operational expectationsTravel nationally up to 60% to support business objectives, team engagement, and operational alignmentSkills8+ years of progressive service operations leadership experience within the fire detection, security, and life safety industry, including multi-region or national responsibilityAbility to drive service revenue performance, executed margin improvement, and full P&L accountabilityStrong experience managing budgets, forecasts, and service margin performanceDeep expertise in field operations, service models, service delivery, and workforce planningStrong understanding of safety programs, OSHA compliance, and operational risk managementDemonstrated success driving productivity, efficiency, and operational scalabilityExperience leading cross-functional teams across a matrixed organizationEffective communication and leadership skills with the ability to influence people at all levelsAbility to build, develop, and retain high-performing teamsBenefitsPaid time off plan and holidays.401(k) matching.Short term and long-term disability.Medical, dental, and vision plans with options.Life insurance.Professional career development opportunities.Tuition reimbursement program.Company OverviewSciens Building Solutions is a provider of fire detection and security services. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://sciensbuildingsolutions.com/.