[Remote] National Benefits Administrator

Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, and they are seeking a National Benefits Administrator to support multiple client accounts utilizing benefits administration software. The role involves providing exceptional service, managing benefits systems, and acting as the primary contact for clients regarding their benefits administration needs.ResponsibilitiesProvide best-in-class service to manage and retain clients and drive growthIdentify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clientsServe as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changesProvide insurance and benefits administration technical expertise to clients and internal account management and sales teamAssist with carrier and vendor related issues. Act as the liaison between carriers and vendorsManage carrier sites on behalf of clients as neededParticipate in client meetings regarding benefits administration system and processesWith guidance, communicate strategy/value on the benefits administration system and processesAssist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarificationsProvide resolution support and oversight for employee issuesParticipate in peer review process as both a participant and reviewer of standard and complex deliverablesFollow department procedures to ensure a consistent employee and client experienceWork collaboratively with team members to support all clients as neededSet up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructionsKeep current on benefits administration technology and trendsSkills2-3 years of customer service experience related to employee benefitsHigh School Graduate requiredAdvanced understanding of employee benefits administration systemsComfortable with internet-based programs and Microsoft Office productsStrong communication skillsDetail oriented and able to prioritizeAbility to carry out complex tasks with many concrete and abstract variablesAble to work in a fast-paced, team environment with minimal instructionAble to define problems and generate potential solutionsCollege degree preferredEmployee Navigator benefit administration or comparable preferredBenefitsCompetitive payIncentivesBenefitsSummit Awards program, rewarding excellenceEmployee programs that recognize outstanding achievementAward-winning wellness programCollege scholarships for associates' childrenFinancial help in times of needMedicalWellnessDental and vision401(k)Flexible spending and health savings accountsShort and long-term disabilityLife insuranceOther unique employer-sponsored and voluntary programsGenerous paid time off policyPaid family leave benefitPaid holiday timeBonus eligible position with a target incentive of 5%Company OverviewUSI Insurance Services is an insurance brokerage and consulting firm that delivers diversified insurance and financial services. It was founded in 1994, and is headquartered in Valhalla, New York, USA, with a workforce of 10001+ employees. Its website is https://www.usi.com/.