[Remote] National Account Representative

Note: The job is a remote job and is open to candidates in USA. Neighborly is a hub of service brands focused on connecting customers with local experts for home and business services. They are seeking a National Account Representative to provide excellent customer care, manage project delivery, and assist with team collaboration in a remote setting.ResponsibilitiesCollaborate with Team Members: Work together to provide excellent customer care and identify growth opportunitiesProfessionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customersProject Delivery: Ensure timely and successful delivery of projects, consistently meeting due datesInbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchiseesWork Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shiftOutbound Calling: Proactively make outbound calls to set customer appointmentsTeam Assistance: Assist other teams within the Call Center as assignedSkills1+ years of working experience in customer service or a related fieldBasic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint)Collaborative MindsetEffective CommunicationCustomer-Centric FocusTask PrioritizationCritical ThinkingCoachable & AdaptableMust be able to lift a minimum of 25 lbsHigh School Diploma or equivalentMust be able to work 5 days a week with availability to work weekend daysMust provide your own personal computer and hardwire internet connection (no Macs)Proficient in Spanish (reading, writing, and speaking)Sense of humorBenefitsMedicalDentalEtc.Company OverviewSince 1981, we’ve grown from a single home service brand into a network of more than 30 brands and 5,500 franchise locations across North America and Europe—serving millions of customers. It was founded in 1981, and is headquartered in Waco, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.neighborlybrands.com.



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