[Remote] Mortgage Product Account Manager

Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company, a mortgage banking firm established in 1960, is dedicated to providing affordable home financing solutions. The Mortgage Product Account Manager plays a crucial role in driving mortgage production by offering expert loan structuring, product guidance, and training, while also enhancing the company's product strategy and market share.ResponsibilitiesRespond immediately to loan scenario requests from Loan Officers to help structure deals accurately and competitivelyIdentify trending questions and feedback from sales, to then submit for program training and/or enhancementAnalyze loan activity to identify opportunities for retail retention or conversion to in-house programsProvide direct, scenario-specific guidance on eligibility, pricing, and loan structure to accelerate decision-makingMaintain an active pipeline of opportunities and monitor account activity to increase retail volume and market shareDevelop and deliver training (onsite and virtual) tailored to each market’s product mix and experience levelEducate Loan Officers and branch staff on Conventional, Government, Jumbo, and Non-QM productsCollaborate with marketing and branch leaders to organize product trainings, promotional sessions, and events that drive engagementGather feedback from the field on competitive intel and trends, pricing challenges, and borrower needs; identify gaps and share actionable insights with Product StrategyRecommend product or guideline enhancements to drive incremental retail volumeDevelop and manage relationships with internal sales teams to grow origination volumeConduct regular outreach to maintain satisfaction and retention among retail branches and referral partnersCommunicate Guild’s value proposition clearly, reinforcing the advantages of keeping business in-houseSupport new branch openings and expansion efforts by providing product training and scenario assistanceResponse time and accuracy on scenario supportBroker-to-retail loan conversion rateNumber and quality of training sessions per monthVolume and activity growth within assigned marketsAdoption rate of new products or guideline changesSales partner satisfaction and engagementSkillsBachelors Degree directly related to the position or equivalent, requiredMinimum ten years' experience in a similar role, mortgage origination, underwriting, or product managementStrong analytical and problem-solving skills in loan structuring and credit analysisDeep understanding of Conventional, Government, Jumbo, and Non-QM productsExperience working directly with Loan Officers and branch teams to structure loansProven presentation and training skills, both virtual and in-personRegular use of CRM tools, LOS systems, and pipeline reportingExcellent communication and writing skills; able to simplify complex product guidelinesStrong verbal and written communication skills; able to communicate within all levels of the organizationOrganized, accountable, and quick to respond to field needsCollaborative and confident working across functions and leadership levelsProficient in Microsoft Office and collaboration platformsSelf-motivated, with a strong attention to detail and accuracyAbility to meet deadlines while managing multiple tasks simultaneouslyAbility to work in fast-paced environmentsAbility to negotiate and facilitate work across other departmentsEthical, with a commitment to company valuesMinimal to limited supervision required, depending on experienceHigh-level of independent judgment and decision makingAbility to develop a team atmosphere, including mentoring team membersUse sound judgment in executing core job responsibilities and in assigning workExcellent verbal and written communication skills requiredHighly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment requiredProficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications requiredBenefitsMedicalDentalVisionLife insuranceAD&DLTD401(k) with employer matchCompany OverviewGuild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing. It was founded in 1960, and is headquartered in San Diego, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.guildmortgage.com/.