[Remote] Mortgage Mailroom Administrator, Home Lending

Note: The job is a remote job and is open to candidates in USA. Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Mortgage Mailroom Administrator will manage mail, review closed loans, and prepare mortgage documents for loan sales, ensuring timely processing and compliance with investor guidelines. Responsibilities Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing Scan and digitize paper files, uploading them to the appropriate document management system Validate loan files for accuracy and completeness, cross-checking compliance with investor guidelines before submission for loan sale Communicate discrepancies to loan processing and underwriting teams, ensuring issues are resolved in a timely manner Securely archive physical copies of documents, ensuring compliance with document retention policies Manage both mailroom tasks and loan review duties, allocating 60% of your time to mailroom operations and 40% to loan review, adjusting based on operational demands Skills 1+ years of experience in mortgage loan processing or administrative support roles in a highly regulated industry Strong attention to detail and ability to maintain high levels of accuracy in document handling Familiarity with mortgage compliance guidelines and investor requirements Experience with mortgage loan sales and reviewing loan files for investor submission Strong organizational skills and the ability to handle multiple tasks simultaneously Ability to work independently and manage time efficiently in a fast-paced environment High school diploma or equivalent work experience Benefits Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices Company Overview Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Upstart has a track record of offering H1B sponsorships, with 48 in 2025, 70 in 2024, 85 in 2023, 85 in 2022, 42 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.