Hiring Now: Virtual Apron Support Specialist - Bath
Ready to make a real impact? We're hiring a Virtual Apron Support Specialist - Bath! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary. Â Â Position Purpose:
The Virtual Support Specialist is part of the Virtual Apron Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist... is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products by creating new leads and warm transferring to a Virtual Design Specialist. The Virtual Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquires, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online request and in-store leads, obtaining payment.
Key Responsibilities:
 40% Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance
 10% Other - Job duties as assigned by the manager or supervisor
 30% Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. Follow up on open quotes for online and instore leads
 20% Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
Direct Manager/Direct Reports:
 This position typically reports to the Virtual Apron Contact Center Supervisor
 This position has 0 direct reports
Travel Requirements:
 Typically requires overnight travel less than 10% of the time.
Physical Requirements:
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
 Must be eighteen years of age or older.
 Must be legally permitted to work in the United States.
Preferred Qualifications:
 Working knowledge of Microsoft Office Suite
 Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
 Excellent written and verbal communication skills
 Consultative selling experience
 Strong verbal and written communication
 Passion for providing customers excellent service to meet their unique needs
 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
 Strong computer skills including MS Office Suite, and other related computer systems
 Advanced knowledge of kitchen and bath installation
 Must adhere to work schedule
 Exemplary organization skills
 Ability to perform responsibilities of the role with minimal supervision
Minimum Education:
 The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
 No additional education
Minimum Years of Work Experience:
 3
Preferred Years of Work Experience:
 No additional years of experience
Minimum Leadership Experience:
 None
Preferred Leadership Experience:
 None
Certifications:
 None
Competencies:
 Action Oriented
 Tech Savvy
 Customer Focus
 Organizational Savvy
 Professional, consultative phone and written communication skills
 MS Office suite and related Windows computer proficiency
 Ability to drive sales Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
The Virtual Support Specialist is part of the Virtual Apron Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist... is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products by creating new leads and warm transferring to a Virtual Design Specialist. The Virtual Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquires, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online request and in-store leads, obtaining payment.
Key Responsibilities:
 40% Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance
 10% Other - Job duties as assigned by the manager or supervisor
 30% Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. Follow up on open quotes for online and instore leads
 20% Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
Direct Manager/Direct Reports:
 This position typically reports to the Virtual Apron Contact Center Supervisor
 This position has 0 direct reports
Travel Requirements:
 Typically requires overnight travel less than 10% of the time.
Physical Requirements:
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
 Must be eighteen years of age or older.
 Must be legally permitted to work in the United States.
Preferred Qualifications:
 Working knowledge of Microsoft Office Suite
 Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
 Excellent written and verbal communication skills
 Consultative selling experience
 Strong verbal and written communication
 Passion for providing customers excellent service to meet their unique needs
 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
 Strong computer skills including MS Office Suite, and other related computer systems
 Advanced knowledge of kitchen and bath installation
 Must adhere to work schedule
 Exemplary organization skills
 Ability to perform responsibilities of the role with minimal supervision
Minimum Education:
 The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
 No additional education
Minimum Years of Work Experience:
 3
Preferred Years of Work Experience:
 No additional years of experience
Minimum Leadership Experience:
 None
Preferred Leadership Experience:
 None
Certifications:
 None
Competencies:
 Action Oriented
 Tech Savvy
 Customer Focus
 Organizational Savvy
 Professional, consultative phone and written communication skills
 MS Office suite and related Windows computer proficiency
 Ability to drive sales Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now