[Remote] Mgr, Account Management Job Details | Aflac, Incorporated

Note: The job is a remote job and is open to candidates in USA. Aflac, a Fortune 500 company and an industry leader in voluntary insurance products, is seeking a Manager of Account Management. The role involves overseeing the Account Management team, ensuring effective client relationship management, and developing new account management professionals.ResponsibilitiesAssists upper leadership with day-to-day management of the Account Management team with responsibilities including but not limited to account service support and retentionResponsible for the onboarding, training, and development of new account management professionals, providing them with the necessary tools and resources to develop successful client relationshipsConducts training for team members who come onboard and provide them with the necessary tools and resources to develop successful client relationships; stay up to date with best-in-class practices for relationship management; provide coaching and follow up training to team as neededDevelops and maintains strong relationships with clients, both internal and external, by providing proactive communication and regular reporting that is then distributed through dedicated service roles; Identifies and addresses trends impacting overall account health and consistently promotes opportunities to increase rapport with accountsServes as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & technology; collaborates with internal stakeholders on go to market strategy; manage and collaborate with each operational area to ensure overall organization growth and successWorks cross functionally with internal partners to quickly resolve any client or broker escalations, whether relating to technology, claims, billing, etcPerform other duties as necessarySkillsBachelor's Degree in Business Administration or a related fieldFive or more years of professional job-related work experience4+ yrs sr. level/supervisory/managerial experienceExperience in an Account Management/Account Executive role building and maintaining complex relationships between executive contacts and brokerage firmsStrong organization and time management skillsAbility to lead large projects and work effectively in a matrix environmentExcellent writing skills enabling the ability to write complex RFPs, understand, and amend contract languageExcellent interpersonal and communication skillsPossesses high level of technical skills as well as product and industry knowledgeBenefitsMedical, dental, and vision coveragePrescription drug coverageHealth care flexible spendingDependent care flexible spendingAflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)401(k) plansAnnual bonusesAn opportunity to purchase company stock11 paid holidaysUp to 20 days PTO to be used for any reasonIf eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-beingAflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localitiesCompany OverviewAflac is a company that offers individuals and companies supplemental disability insurance. It was founded in 1955, and is headquartered in Columbus, Georgia, USA, with a workforce of 10001+ employees. Its website is http://www.aflac.com.