[Remote] Mental Health Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Myriad Genetics is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and well-being through innovative genetic tests. The Mental Health Customer Service Representative will serve as the primary point of contact for customers, managing complex inquiries and coordinating testing services while ensuring compliance with relevant regulations.ResponsibilitiesResponsible for coordinating testing services for patients by:1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing2. Working with healthcare providers to complete the required documentation and sample submission3. Confirming insurance eligibility and benefit levels4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time5. Employee will be on the phone approximately 60-80% of the time6. Independently manage assigned work and meet production and quality metrics7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers9. Participate in the Quality Assurance plan10. Comply with applicable CLIA and HIPAA regulationsSkillsHigh School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degreeExcellent interpersonal and communication skillsExcellent listening, transcribing, and self-review skillsPC experience, including familiarity with Excel, Word, Internet, and e-mailAble to manage several tasks simultaneously, often under pressureExcellent organizational and task management skills and professional judgmentEnjoys problem solving and identifying patternsHardworking individual who loves working on a team and supporting othersFluent in Spanish is preferred/encouragedPreference given to higher net typing speed applicantsCompany OverviewMyriad Genetics discovers, develops, and commercializing novel therapies for the treatment of cancer. It was founded in 1991, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.myriad.com.