Remote Medication Access Specialist- Home Infusion
About the position Responsibilities • Processes patient on-boarding. • Coordinates with providers and patients to assess eligibility for financial support. • Navigates the medication authorization process. • Obtains and clarifies patients' home/chronic medication. • Uses the EHR to input patients' home/chronic medication lists. • Communicates discrepancies identified via the medication history process with the pharmacist and makes clarifications with the patient and prescribers as needed. • Collects patients' prescription benefit information. • Communicates and directs all questions or inquiries from patients or families that are outside the scope of taking the medication history to the appropriate caregivers or staff. • Provides high quality customer service to patients, family members, and care team members. • Documents all appropriate findings into the EHR for ease of collaboration amongst providers, support staff, and other refill clinic staff. • Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. • Performs other related duties as required. Requirements • High School Diploma or equivalent. • 2 years of experience as a pharmacy technician, medical intake, or healthcare employee working with medications. • Medication Therapy Management Certification obtained through the Pharmacy Technician Certification Board (PTCB) OR Medication History Certificate from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months. • Proficiency in using computers, software, and web-based applications. • Knowledge of pharmaceutical mathematics. • Effective verbal and written communication skills and ability to present information clearly and professionally. • Ability to operate standard pharmacy and office equipment. Nice-to-haves • Experience working with insurance to process medication authorizations. • Experience working with outpatient clinics and processing medication refill requests. • Experience with taking patient medication history. Apply tot his job