[Remote] Manager, Technical Implementation

Note: The job is a remote job and is open to candidates in USA. NorthWinds® Technology Solutions, LLC is a company focused on building software and fostering an impactful workplace for employees. They are seeking a Manager of Technical Implementation to oversee a software engineering team, ensuring successful technical implementation for new clients and leading the development of robust solutions for their customers.ResponsibilitiesLead as primary bridge between clients, business stockholders, and engineering teams to ensure successful, on-time implementationLead technical discussions with business and technical decision makers, including assisting and reviewing detailed technical specifications, implementation roadmaps, deployment, and third-party integrationsLead out with estimations, resource allocation, and mentoringEvaluate, manage, and update team procedures and standardsEnsure that solutions can be supported by tier 1 and tier 2 teams via documentation, runbooks, logging, monitoring, and toolingCreate and maintain a culture and practice of fast, frequent feedback from stakeholders to ensure product fitCreate and maintain a culture and practice quality and testing at all levels, with a focus on automation, defect prevention, and long-term stabilityPartner with product engineering and system reliability teams to define product stability and roadmapDevelop and maintain implementation documentation, runbooks, and client-facing technical artifactsUse AI tools to enhance existing process, documentation and support culture of AI tool adoptionAccountable for people management across this team (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning)Championing a culture of automation, observability, resilience, and continuous improvementLead by developing team goals and objectives in support of NorthWinds Technology Solutions’ missionRecommends department budget, analyses and contributes to successful resultsEnsure that systems are designed and built with appropriate levels of protection for business continuity, security, and data privacyProvide regular status updates to internal leadership and external stakeholders, ensuring transparency and accountabilityAccountable for people management (recruiting, coaching & professional development, performance management, compensation management, roles & responsibilities, staffing levels, and knowledge transfer & sharing)Set and adjust department, goals and objectives in support of NorthWinds Technology Solutions’ mission and visionAccountable for cooperative & efficient work between groups in alignment with NorthWinds Technology Solutions valuesSkillsOversee a software engineering team providing leadership to technical design and delivery for cloud-based software applicationsResponsible for successfully leading end-to-end technical implementation for new clientsOverseeing onboarding, system configuration, and delivery of custom enhancements to meet business and operational requirementsLead a team in providing administration, application development, application support, and technical supportUse best practice programming techniques to configure robust solutions for NorthWinds customersBuild strong teams and strong team members through coaching and building skills, knowledge, and best practicesBuild a positive, collaborative environment in their teams, across teams at NorthWinds, and with diverse client teamsLead as primary bridge between clients, business stockholders, and engineering teams to ensure successful, on-time implementationLead technical discussions with business and technical decision makersAssist and review detailed technical specifications, implementation roadmaps, deployment, and third-party integrationsLead out with estimations, resource allocation, and mentoringEvaluate, manage, and update team procedures and standardsEnsure that solutions can be supported by tier 1 and tier 2 teams via documentation, runbooks, logging, monitoring, and toolingCreate and maintain a culture and practice of fast, frequent feedback from stakeholders to ensure product fitCreate and maintain a culture and practice quality and testing at all levels, with a focus on automation, defect prevention, and long-term stabilityPartner with product engineering and system reliability teams to define product stability and roadmapDevelop and maintain implementation documentation, runbooks, and client-facing technical artifactsUse AI tools to enhance existing process, documentation and support culture of AI tool adoptionAccountable for people management across this teamChampion a culture of automation, observability, resilience, and continuous improvementLead by developing team goals and objectives in support of NorthWinds Technology Solutions' missionRecommend department budget, analyses and contribute to successful resultsEnsure that systems are designed and built with appropriate levels of protection for business continuity, security, and data privacyProvide regular status updates to internal leadership and external stakeholders, ensuring transparency and accountabilityAccountable for people management including recruiting, coaching & professional development, performance management, compensation management, roles & responsibilities, staffing levels, and knowledge transfer & sharingSet and adjust department goals and objectives in support of NorthWinds Technology Solutions' mission and visionAccountable for cooperative & efficient work between groups in alignment with NorthWinds Technology Solutions valuesBenefitsFull-time remote work with flexibility and trustCompetitive base salary and annual bonus programGenerous PTO, floating holidays, and volunteer time off401(k) with 100% employer match for the first 6% (pre-tax or Roth)Comprehensive health benefits and disability coverageProfit sharing with discretionary contributionsHSA, FSA, and dependent care accountsA culture built on collaboration, learning, and balanceCompany OverviewNorthWinds® Technology Solutions, LLC, is an insurance technology company built by dental insurance experts. It was founded in 2019, and is headquartered in Stevens Point, Wisconsin, USA, with a workforce of 201-500 employees. Its website is https://northwindstech.com.Company H1B SponsorshipNorthWinds® Technology Solutions, LLC has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 2 in 2023, 6 in 2022. Please note that this does not guarantee sponsorship for this specific role.