[Remote] Manager, Software Engineering - Contact Center Pro

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on improving the way customers run their businesses through innovative technology solutions. As an Engineering Manager, you will lead a team of engineers in enhancing the Contact Center Pro platform, driving technical excellence and team growth while leveraging AI to improve customer interactions.ResponsibilitiesDevelop engineers through coaching, feedback, and structured growth plansBuild a strong, adaptable team by recruiting and retaining top talentFoster a culture of ownership, empathy for our customers, and alignment with ServiceTitan's valuesDefine and execute quarterly plans that deliver timely, high-quality featuresDrive agile ceremonies, monitor key success metrics, and provide clear day-to-day prioritiesProvide hands-on technical leadership across architecture, design, and development best practicesParticipate in code reviews, evaluate feasibility, identify risks, and balance trade-offs — in a language-agnostic environment that values engineering fundamentals over any single tech stackLead a team building the next generation of intelligent tools — including AI-powered call evaluation and lead identification for managers, AI-driven customer support features, and AI Voice Agents that handle overflow and after-hours calls to book jobs 24/7Deliver on-time, secure, and reliable features that address real customer needsYour team operates at the intersection of a complex monolith codebase and greenfield AI capabilities — balancing innovation with stabilityWork cross-functionally with senior leadership, engineering, product, and UX teamsCommunicate your team's progress, risks, and contributions clearly and transparently to stakeholdersSet goals, empower your team, and build a culture of continuous learningCelebrate wins and learn from setbacksSkills10+ years of software engineering experience, including five or more years in engineering leadership rolesProven ability to lead agile teams, drive execution, and deliver resultsStrong technical foundation in modern frameworks, with hands-on experience in .NET/C# preferred. Able to guide architecture and development best practices across a complex, distributed codebase regardless of language backgroundExcellent communication and collaboration skills with a track record of effective cross-functional partnershipA genuine passion for talent development and building high-performance engineering culturesExperience with observability tools such as Grafana or Datadog, and a track record of performance optimizationExperience building telephony or contact center products is a significant plusFamiliarity with AI/ML integrations or voice agent technologiesB.S., M.S., or Ph.D. in Computer Science, Engineering, or a related fieldEast Coast location preferredBenefitsFlextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.Company OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 13 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.