[Remote] Manager, Product Operations

Note: The job is a remote job and is open to candidates in USA. Daxko builds the software that powers fitness, wellness, and community organizations. The Manager, Product Operations is responsible for driving product management operational excellence across Daxko’s portfolio of health, fitness, and wellness software products, managing a team and implementing AI-enabled workflows to enhance team efficiency and product outcomes.ResponsibilitiesManage and develop the product operations team, providing coaching and mentoring that drives individual growth and raises team performanceBuild and maintain AI-enabled workflows using Claude, n8n, Magic Patterns, and Aha!’s AI features that automate and accelerate recurring PM tasks - including feedback synthesis, research triage, release communications, roadmap updates, and rapid UX prototypingLead PM org AI enablement by developing playbooks, running training sessions, and establishing shared prompt libraries and workflow templates that enable PMs to build and maintain their own automationsEvaluate and govern AI tool adoption across the product toolchain - assess new capabilities, define usage standards, and ensure consistent and responsible use across teamsDesign and implement operational processes grounded in enterprise PM best practices, creating documented frameworks for discovery, roadmap governance, OKR alignment, and launch readiness that scale across our nonprofit, club, and boutique marketsImplement data collection and reporting systems that give product teams actionable insights and track key metrics across the portfolioManage the product toolchain, including Aha!, Pendo, Figma, Atlassian, and Power BI, ensuring optimal configuration, adoption, and ROI across teamsSupport go-to-market activities by coordinating launch processes, tracking performance metrics, and partnering with Product Marketing on operational executionEstablish and optimize customer research and feedback collection processes, ensuring consistent Voice of Customer input across all product linesSkillsBachelor's degree in Business Administration, Engineering, Data Science, or a related field4+ years of experience in B2B software product operations, product management, or related operational roles2+ years of people management experience with demonstrated success building and developing teamsDemonstrated experience building and maintaining automated workflows using no-code/low-code platforms (n8n, Zapier, Make, or equivalent) and LLM-based tools (Claude, ChatGPT, or equivalent), with examples of workflows deployed in a team environmentFamiliarity with enterprise PM practices including discovery methods, roadmap governance, and OKR frameworksStrong analytical and data visualization skills with proficiency in SQL, Excel, and business intelligence toolsStrong verbal and written communication skills with the ability to influence at all levels of the organizationAbility to travel up to 25%Product Operations Experience - Track record of success in B2B software product operations with measurable impact on team efficiency, process maturity, and product outcomesAI Practitioner and Enabler - Demonstrated ability to build production-grade AI workflows using no-code/low-code and LLM-based tools, translate that capability into documented and teachable processes, and drive adoption across non-technical colleagues; comfort with Claude, n8n, Magic Patterns, and AI-native SaaS features is expected, not aspirationalEnterprise PM Operations Knowledge - Understanding of how mature product organizations operate at scale - including discovery frameworks, roadmap governance, OKR alignment, and cross-functional launch processes - with the ability to design systems and playbooks that uplevel team capabilityData Analysis and Insights - Strong analytical skills with experience creating dashboards and actionable insights from product data that inform team and portfolio decisionsTeam Management - Experience managing and developing team members with demonstrated ability to build individual capabilities and sustain team performanceCross-functional Influence - Proven ability to champion new tools, processes, and AI capabilities across an organization by building buy-in at leadership levels, navigating IT governance and organizational approval processes, and serving as an effective change agent when driving adoption across diverse teamsExecution Excellence - Strong bias for action with a track record of delivering results, solving problems pragmatically, and driving initiatives to completion in dynamic environments6+ years of experience in B2B software product operations or product managementExperience with Aha!, Pendo, Figma, Atlassian, and Power BIBackground in multi-product or portfolio management environmentsExperience in health, fitness, or wellness software marketsAdvanced SQL and data modeling capabilitiesProven track record implementing and optimizing product operations tools and processes in high-growth environmentsBenefitsFlexible paid time offAffordable health, dental, and vision insurance optionsMonthly fitness reimbursement401(k) matchingNew-Parent Paid LeaveCasual work environmentsFlexible work - remote & hybridBonuses, commissions, or other performance-based incentivesA comprehensive benefits packageRecognition programsPlenty of opportunities to grow your career with usCompany OverviewDaxko is a technology company that empowers the fitness and wellness industry with innovative software solutions. It was founded in 1998, and is headquartered in Birmingham, Alabama, USA, with a workforce of 501-1000 employees. Its website is https://www.daxko.com/.Company H1B SponsorshipDaxko has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2024, 3 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.