[Remote] Manager, Post-Sales Solution Architecture

Note: The job is a remote job and is open to candidates in USA. Sanity is building the future of AI-powered Content Operations, offering an AI Content Operating System to enhance digital development and content operations efficiency. They are seeking a Post-Sales Solution Architecture Manager to lead a team that ensures customers realize deep value from Sanity's solutions, focusing on successful implementations and expansion into new use cases.ResponsibilitiesLead a post-sales SA team that helps enterprise customers realize deep, lasting value from SanitySet the team's strategic direction and personally own complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating challengesCoach Solution Architects on running value-oriented engagements: listening for customer needs, surfacing risks, and mapping a clear path to success with Sanity at the centerHire, develop, and retain a skilled SA team, fostering a collaborative and customer-centric culture grounded in Sanity's core valuesHelp evolve core post-sales motions (onboarding, implementation reviews, expansion discovery, health monitoring) to ensure quick customer successConnect Sanity's capabilities to customers’ business outcomes, demonstrating how structured content and flexible workflows enable faster shipping and scalable growthPartner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap prioritiesSkillsExperience leading technical ICs in a high-growth environment, ideally with developer-facing or platform productsStrong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics toolsTrack record of driving customer retention and expansion through coaching, process design, and hands-on account ownershipProactive about identifying risks and opportunities across the team's customer portfolioClear, inclusive communicator who can build relationships with both internal and customer stakeholdersAbility to manage ambiguity and competing priorities without losing focus on what matters most to the customerFamiliarity with AI technologies and tooling with a focus on accelerating outcomesPreference for SF based candidates, remote in the United States or Canada is an option5+ years in solution architecture or technical customer-facing roles2+ years managing customer-facing, technical teamsExperience with headless CMS, headless ecommerce, or developer-focused SaaSFamiliarity with content workflows, editorial tooling, or digital experience stacksExperience influencing product direction through post-sales customer insight and team feedbackBenefitsComprehensive health plans and perksCompetitive stock options program and location-based salaryCompany OverviewSanity is the worlds most powerful AI Content Platform It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://sanity.io.Company H1B SponsorshipSanity has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.