**Director - Customer Strategic Insights at blithequark**

Join the Customer Strategic Insights team at blithequark, a pioneering organization in the Foodservice and On-Premise (FSOP) industry, as we drive the marketplace with best-in-class insights, strategy, and storytelling. As a Director, you will play a pivotal role in leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations. Your expertise will be instrumental in developing strategies and tactics to maximize opportunities for our customers, categories, and blithequark. **About blithequark** blithequark is a global leader in the beverage industry, with a rich history of innovation and a commitment to refreshing the world and making a difference. Our organization is built on a culture of inclusivity, growth, and continuous learning, with a focus on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Job Summary** We are seeking two experienced Directors to join our Customer Strategic Insights team, responsible for leading category management and guest insights projects. As a Director, you will be responsible for: * Leading by example with FSOP analytics/data asset tools and resources * Storytelling on the state of FSOP category and customer landscape with our customer teams * Focusing on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers * Syncing with human insights, retail category leadership, planning & strategy departments, and our broader customer value and growth department for consistent messaging * Aligning with platform services, retail category leadership, and human insights to assure NAOU remains at the forefront of analytic/data assets in FSOP **Key Responsibilities** * Department Subject Matter Experts: Lead by example with FSOP analytics/data asset tools and resources * Insights Generators: Storytelling on the state of FSOP category and customer landscape with our customer teams * Customer Collaborators: Focus on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers * Network Promoters: Sync with human insights, retail category leadership, planning & strategy departments, and our broader customer value and growth department for consistent messaging * Capability Advocates: Align with platform services, retail category leadership, and human insights to assure NAOU remains at the forefront of analytic/data assets in FSOP **Experience** * 8+ years of work experience, preferably in CPG * Bachelor's degree required; MBA or other advanced degree preferred * Regular customer engagement strongly preferred * Background of owning and using primary research projects and budgets strongly preferred * A mix of strong analytical, project management, and storytelling experiences * Experience with Foodservice and On-Premise preferred * Experience presenting to senior leaders of own and external organizations * Prior consulting and category management or sales experience strongly preferred * Proven track record for delivering sustainable results **Technical/Functional Skills** * Heavy usage with blithequark Foodservice data sources and subscribed platforms (DINE, CBL, Circana, Datassential, Technomic, Mintel, Euromonitor, Placer.AI, MRI Simmons, Statista) * Willingness to learn new tools/solutions and become an active ambassador of new programs * Advanced strategic thinking, including framing of issues, solutions, and paths to implementation * Business planning, inclusive of corporate and customer needs/considerations * Highly analytical, incorporating market and customer research, financials, customer & sales team feedback * Ability to collaborate with key internal/external cross-functionals; effectively influencing a wide variety of stakeholders * Strong ability to manage multiple deadlines from different stakeholders, and ability to prioritize the highest leverage opportunities * Effective communication & building relationships at all organizational levels * Ability to champion initiatives end to end * Leadership of fielding primary qualitative and quantitative research; connecting business needs to appropriate research methods, and extracting strategic, actionable value from studies * Need to communicate complex concepts and information to a wide, varied audience in concise and engaging manner * Highly proficient in Excel, PowerPoint – with experience in Power BI – as platforms for integrating disparate data sources with compelling visuals and language **What We Can Do For You** * Iconic Brand: Work on the most recognized brand in the world and be part of developing the brand's next chapter * Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights * Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation * Skills: Act as a Change Agent, Analytical Thinking, Apply an Enterprise Mindset, Build Inclusion, Customer Insights, Customer Knowledge, Data to Insights, Human Insights, Influence Across the Network, Influencing, Long Term Planning, Make Courageous Choices, Prioritization, Strategy Development, Strategy Implementation, Systems Thinking, Teamwork, Technical Communication, Thrive in Ambiguity **Compensation and Benefits** * Pay Range: $160,000 - $186,000 * Base pay offered may vary depending on geography, job-related knowledge, skills, and experience * A full range of medical, financial, and/or other benefits, dependent on the position, is offered * Annual Incentive Reference Value Percentage: 30 * Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. **Equal Opportunity Employer** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic team, please apply to this role through our website. We look forward to reviewing your application and discussing this opportunity further. Apply Job! Apply for this job