[Remote] Manager of Bonus Operations

Note: The job is a remote job and is open to candidates in USA. Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. They are seeking a Manager of Bonus Operations to lead the administration, calculation, and continuous improvement of firm bonus programs across all subsidiaries and legal divisions.ResponsibilitiesHold end-to-end accountability for Spiff as M&M's bonus calculation and payout system of recordBuild deep working knowledge of every aspect of the Spiff platform — code and logic, new plan builds, automation, statement error remediation, and Level 3 ticket support — and serve as the firm's principal owner of how the system is configured and operatedDrive the technical roadmap already scoped — automating data uploads from UKG, Salesforce, and other source systems, such as team and case staff plan assignments, and development of automated ticket assignmentsMaintain the firm's attorney comp agreement repository as the system of record for executed plan terms, and partner with HR to embed comp addendum collection in the attorney onboarding workflowLead the Spiff Team day to day: three operational team members covering Level 1 and Level 2 ticket support, data uploads, and onboarding/offboarding of attorneys and case staff in Spiff, plus a tenured technical consultant who owns the configuration of Spiff rules and logicsBuild the team's coverage model so single-point-of-failure risk goes away — cross-training, documented runbooks, and on-call rotation during payroll weekSet performance expectations, run development conversations, and grow the team as cross-subsidiary scope expandsCoordinate the operational handoffs around attorney statement approvals, data uploads from operations teams, accruals, and treasury reporting. Be the go-to escalation point when bonus questions cross the controller / Spiff lineAdvocate to the teams that set bonus terms (attorney, case manager, staff, incentive) for choices that allow the system to compute every variable cleanly and automaticallyEstablish clear points-of-contact across legal divisions for bonus issues so the front-line teams are not routing every question into the Spiff TeamPartner on bonus visibility, onboarding workflows, and the data feeds that flow into SpiffHand off recurring bonus reporting to the right downstream ownersOwn the firm's communication cadence around bonuses — schedule, exceptions, plan changes — to controllers, operations leadership, finance leadership, and HRBrief finance executives on bonus metrics, exceptions, and proposed changesSkills5+ years in compensation, finance operations, or a closely related discipline, with at least 3 years leading a team or functionHands-on experience administering attorney compensation, sales compensation, or comparably complex variable-comp programs at a multi-entity organizationStrong working knowledge of compensation platforms (Spiff, CaptivateIQ, Xactly, or equivalent). Ability to read the existing Spiff implementation and partner credibly with the technical SMEDemonstrated track record of moving a bonus operations function from reactive ticket-handling into proactive process and automationExecutive-grade communication skills with both finance leadership and practice area operators; comfortable in front of executive leadership and controllers, and willing to push back constructively when proposed plan changes create downstream problemsExperience in a multi-entity environment with subsidiary-level financial autonomy, or in complex sales organizations or comparably intricate data structuresComfort with M&M's app stack — or the ability to ramp quickly: Spiff (bonus administration), Salesforce (case management / records system), NetSuite (general ledger), UKG (HR), and the integration layer between themExperience with ticketing platforms (FreshService, Jira Service Management)Background that combines bonus operations with hands-on systems work — i.e., someone who can hold a roadmap conversation with finance leadership in the morning and debug a calculation in Spiff in the afternoonBenefitsMedical and dental insurance401(k) planPaid time offPaid holidaysCompany OverviewJohn Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. It was founded in 1988, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.forthepeople.com.