[Remote] Manager, IT Operations

Note: The job is a remote job and is open to candidates in USA. Corza Medical is dedicated to providing exceptional service and products to surgical providers. The IT Operations Manager will lead the IT Operations team, ensuring efficient and secure operations while driving continuous improvements and maintaining operational resilience.ResponsibilitiesManage the IT Operations team, providing coaching, mentorship, feedback, and performance evaluationsEnsure cross training of IT Operations team, assuring redundant support is always availableAccountable for project planning of IT Operations initiatives - scope included, target timelines, and vendor communicationAccountable for escalation from Operations team members and other IT functionsDrives continuous improvements within the IT Operations ensuring best practice and procedures, develops processes to deliver consistent resultsDefine, document, and continuously refine IT Operations processes (incident, problem, change, onboarding/offboarding) to improve efficiency, scalability, and user experienceIdentify opportunities to automate and streamline manual processes to improve scalability, reduce errors, and increase team capacityEnsure consistency in service delivery across regions, teams, and systems by standardizing tools, workflows, and documentationOversee device asset management and procurement and access control proceduresAccountable for the IT Operations asset inventory and renewal cycleManages the implementation of new technologies within IT Operations and lead the coordination/communication with impacted partiesCommunicate systems status, outages, deficiencies and progress on resolutionResearch and review (or oversee the process) new technologies and analyzes their application to current operational needsBuild a team and manage direct reports, including hiring, day-to-day management and developmentSkillsA bachelor's degree in computer science or related technical experience7 + years of IT experience and a minimum of 3 years of work experience in a leadership capacity required. Global experience a plusExperience with managing and building out offshore resourcesExperience with implementing and supporting Office 365, MS Azure and Cloud based systemsExperience with VMWare Cluster, vCenter management, Nimble Storage, HP Server/Network hardwareHands-on experience in Microsoft Server, Exchange Online, Active Directory/Azure AD, MS SQL, Palo Alto FirewallProven leadership, coaching, and teambuilding skillsAbility to explain technical concepts and theories to non-technical audiencesHighly self-motivated who can deliver resultsStrong negotiation and prioritization skillsAble to influence others and effect change of direction, while keeping participants fully engagedExcellent oral, written and interpersonal communication skillsITIL certification and experience preferredBenefitsMedical401KVacation and sick timePaternal leaveOther benefitsCompany OverviewCorza Medical is a provider of surgical medical devices. It was founded in 2021, and is headquartered in Zürich, Zurich, CHE, with a workforce of 1001-5000 employees. Its website is https://corza.com.