[Remote] Manager, Data Operations (Data Analytics & Reporting)

Note: The job is a remote job and is open to candidates in USA. TriWest Healthcare Alliance is dedicated to serving America's heroes by connecting them to healthcare in their communities. The Manager of Data Operations is responsible for ensuring the reliability, accuracy, and availability of data across the enterprise while leading a team that manages data pipelines, analytics workloads, and ad-hoc data requests.

Responsibilities
• Oversee daily data operations, including job execution, monitoring, and incident response across cloud and on-prem platforms
• Maintain data pipelines that support enterprise reporting, dashboards, and analytics use cases
• Ensure reliability and timeliness of recurring data loads, extracts, and transformations
• Manage SLAs and uptime for data delivery across multiple systems and domains
• Coordinate and prioritize ad-hoc data and reporting requests from business units
• Ensure proper intake, tracking, and fulfillment of one-off or urgent data needs
• Partner with Data Engineering and Analytics teams to balance ad-hoc and scheduled workloads
• Establish repeatable processes to convert frequent ad-hoc requests into automated or self-service solutions
• Lead a team of data engineers and data analysts
• Provide mentoring, coaching, and performance management
• Foster collaboration between Operations, Engineering, and Analytics teams
• Promote a culture of ownership, reliability, and continuous improvement
• Implement tools and processes for pipeline orchestration, alerting, and error handling
• Drive automation to reduce manual effort and improve data delivery efficiency
• Collaborate with Data Architecture and Governance to enforce standards and best practices
• Contribute to capacity planning, change control, and release management
• Partner with Data Governance and Quality teams to ensure accuracy and integrity of critical datasets
• Develop and enforce operational documentation, runbooks, and escalation processes
• Support audits, compliance reviews, and data retention policies
• Performs other duties as assigned
• Regular and reliable attendance is required
• As needed, assist with application development

Skills
• Bachelor's degree in Computer Science, Business, or a related field, or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 7+ years of experience in data engineering, analytics operations, or related roles
• 3+ years of experience formally leading data teams or managing data operations
• Proficiency with SQL, Python, and at least one modern data platform (Azure, AWS, GCP)
• Strong understanding ETL/ELT tools (ADF, Databricks, Snowflake, Airflow, or similar)
• Strong understanding of BI and analytics tools (Power BI, Tableau, or similar)
• Familiarity with CI/CD, DevOps, and data workflow automation concepts
• Excellent communication skills, with the ability to manage technical and non-technical stakeholders
• Experience working in high volume data throughput environment with 24x7 processing
• Experience with Healthcare data
• Experience with Cloud based systems, preferably Azure
• Knowledge of SQLServer and Snowflake

Benefits
• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Company Overview
• TriWest Healthcare Alliance - Serving Those Who Serve. At TriWest, we honor the sacrifice and service of our nations military families by It was founded in 1996, and is headquartered in Phoenix, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://triwest.com.

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