[Remote] Manager, Calendar Operations

Note: The job is a remote job and is open to candidates in USA. Steno is a modern organization focused on innovating within the legal services industry. They are seeking a Manager of Calendar Operations to lead and develop teams, optimize scheduling models, and improve workflows while ensuring effective communication across departments.ResponsibilitiesCoach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growthDesign staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverageDig into existing processes, surface gaps, and drive consolidation across both teamsTrack transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions fasterServe as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forwardSkills5 years of professional experience in a high-touch service environment2+ years of people management experienceTrack record of building processesAbility to handle difficult conversationsHands-on experience with deposition schedulingHands-on experience with transcript logisticsHands-on experience with vendor managementBenefitsPremium Medical, Dental & Vision CoverageStock options included. When Steno grows, you grow.Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance.Company OverviewSteno provides litigation support by connecting legal teams with court reporters, remote deposition tools, and transcript management. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://steno.com.