Remote Live Chat Support Specialist at Fortinet Inc. Fort Collins, CO

Remote Live Chat Support Specialist job at Fortinet Inc.. Fort Collins, CO. As an Online Chat Support Specialist, you will be responsible for engaging with customers through chat to provide assistance, resolve issues, and enhance their overall service experience. You will act as the first point of contact for our clients, ensuring timely and accurate solutions. Responsibilities • Respond to customer queries in real-time through chat platforms. • Resolve customer issues promptly and accurately. • Provide information about products and services. • Document customer interactions and transactions. • Escalate unresolved issues to the appropriate internal teams. • Maintain a high level of customer satisfaction. • Follow up with customers to ensure issues are resolved. Qualifications • High school diploma or equivalent. • Previous experience in customer service or a related field preferred. • Excellent written communication skills. • Ability to type quickly and accurately. • Strong problem-solving skills. • Ability to multitask and manage time efficiently. • Patience and a customer-centric attitude. Skills • Typing speed of at least 40 words per minute. • Proficiency in using chat support software. • Basic knowledge of CRM systems. • Strong written communication skills. • Ability to troubleshoot technical issues. • Time management skills. • Multitasking abilities. BENEFITS OFFERED ⦁ Health, Dental, and Vision Plans ⦁ Short- and Long-Term Disability ⦁ 401k (5% employee match) ⦁ Life Insurance ⦁ Critical Illness and Accident Policies ⦁ Health Club Membership (up to $50 per Month) ⦁ Tuition Assistance (for employees still in college) ⦁ Employee Assistance Program ⦁ Personal and Vacation Time Holiday Pay. Apply tot his job