[Remote] Live Chat Support Agent

Note: The job is a remote job and is open to candidates in USA. Recorainc is a mission-driven organization focused on transforming cardiovascular health through innovative solutions. They are seeking a compassionate, tech-savvy Live Chat Support Agent to engage with potential patients and provide informative responses, while coordinating with the team for follow-ups and monitoring communications. Responsibilities Respond to live chats from potential patients with professionalism, warmth, and clarity Answer basic concepts related to our program offerings Monitor and triage missed calls and messages, escalating as needed Coordinate with internal team members to ensure timely patient follow-ups Maintain accurate records of interactions in our CRM Communicate efficiently across platforms like Slack to keep workflows running smoothly Skills Customer service experience — especially in a healthcare, wellness, or mission-driven setting A passion for improving heart health and empowering individuals to take action Ability to clearly explain health-related topics in a simple, empathetic way Excellent written communication skills and a calm, helpful demeanor Experience using CRMs, Slack, and/or chat support tools Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision Experience using CRMs, Slack, and/or chat support tools (a plus) Prior experience as a live support/chat agent (a plus) Company Overview Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of virtual care. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is