[Remote] Licensed Healthcare Agent

Note: The job is a remote job and is open to candidates in USA. Chewy is seeking a Licensed Healthcare Agent to join their Insurance Services team, focusing on providing pet insurance coverage to pet parents. The role involves educating customers, guiding them through the enrollment process, and ensuring they select the best coverage options for their needs.ResponsibilitiesRespond to inbound warm leads from pet parents interested in pet insurance policiesUse a consultative approach to assess customer needs and recommend appropriate coverageEducate customers on policy details, coverage options, and benefitsConfidently and empathetically address objections to build trustGuide customers through the enrollment process and ensure accurate documentationMeet or exceed enrollment targets while maintaining regulatory complianceUtilize internal systems to provide a seamless customer experienceCollaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offeringsHandle healthcare and customer service inquiries via phone, email, and chat as neededSkillsActive Property & Casualty Insurance license in your home state (required)Ability to obtain and maintain non-resident licensure in all 50 U.S. statesAbility to pass a background check, additional insurance screenings, and fingerprinting as required2+ years of customer service experienceStrong consultative selling and objection-handling skillsExcellent communication skillsComfortable using multiple systems for data entry and customer interactionFlexibility to work shifts, including evenings, weekends, and potential overtimeReliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload)Dedicated, distraction-free workspaceCell phone or tablet for two-factor authenticationAbility to receive SMS messages and phone callsCompliance with insurance licensing location requirements2+ years of insurance sales experience preferredFamiliarity with pet insurance or the broader insurance industry is a plusBenefitsCompetitive pay and benefitsOpportunity to make a meaningful impact for pet familiesCareer growth within a rapidly expanding sectorSupportive and collaborative team cultureThree weeks of virtual trainingMonday through Friday9:00 AM 6:30 PM ETCompany OverviewChewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services. It was founded in 2011, and is headquartered in Plantation, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.chewy.com.