[Remote] Lead UX Designer
Note: The job is a remote job and is open to candidates in USA. Billtrust is a leader in B2B accounts receivable workflow and payment software, providing AI-powered solutions for finance leaders. The Lead UX Designer will drive product design strategy and execution, focusing on creating high-quality, AI-native product experiences and mentoring junior designers.
Responsibilities
ā¢ Drive end-to-end design for complex, multi-step SaaS products ā from early-stage problem framing through high-fidelity prototyping and handoff
ā¢ Lead the creation of cross-platform user flows, interaction models, and design specifications that translate cleanly to engineering
ā¢ Design AI-native product experiences ā including conversational UI, predictive features, AI output states, and human-AI interaction patterns ā with the same rigor applied to any other product surface
ā¢ Leverage AI design tools and agentic workflows to accelerate exploration, generate design variations, and reduce time-to-validation
ā¢ Champion design quality across the team, establishing patterns and raising the bar on craft, consistency, and usability
ā¢ Plan and execute user research ā generative and evaluative ā to continuously inform product direction
ā¢ Synthesize qualitative and quantitative signals (usability studies, analytics, customer feedback, market analysis) into clear design recommendations
ā¢ Work fluently with product analytics tools (e.g., Amplitude, Mixpanel) ā pull your own data, form hypotheses, and connect design decisions to measurable outcomes
ā¢ Identify friction and opportunity in existing experiences; drive validated improvements backed by evidence, not assumptions
ā¢ Frame design problems with clarity ā connecting user needs to business outcomes and technical constraints
ā¢ Actively contribute to product strategy conversations; push back constructively when proposed solutions don't serve users or undermine long-term product integrity
ā¢ Collaborate cross-functionally with product, engineering, and stakeholders throughout the full design-to-delivery cycle
ā¢ Contribute to and maintain the team's design system, ensuring consistency and scalability across the product surface
ā¢ Mentor and coach junior and mid-level designers; provide structured, actionable feedback on work and process
ā¢ Model how to use AI tools thoughtfully in a design workflow ā not as a shortcut, but as a multiplier for quality and speed
ā¢ Help shape team processes, critique culture, and design standards
Skills
ā¢ 8+ years of product design experience, with demonstrated progression into a lead or senior IC role
ā¢ Portfolio showing end-to-end ownership of complex B2B or enterprise SaaS product design ā design thinking, not just visual execution
ā¢ Deep proficiency in Figma, including component libraries, auto-layout, and prototyping
ā¢ Hands-on experience with design systems ā building, scaling, and governing them
ā¢ Strong research chops: usability testing, interviews, synthesis ā you know when to do which and how to act on what you find
ā¢ Demonstrated data literacy: comfortable pulling and interpreting product analytics to inform and validate design decisions
ā¢ Proven ability to influence product direction and navigate stakeholder dynamics with confidence and clarity
ā¢ Familiarity with front-end principles (HTML/CSS concepts); enough to design with engineering constraints in mind
ā¢ Experience designing AI-powered product features (conversational UI, predictive interfaces, AI error/confidence states)
ā¢ Hands-on use of AI design tools ā generative UI, AI-assisted prototyping, synthetic user research methods, or similar
ā¢ Background designing for fintech, payments, or financial operations workflows
ā¢ Experience leading or mentoring other designers in a cross-functional product team
Benefits
ā¢ Comprehensive health coverage
ā¢ Competitive retirement
ā¢ Generous PTO and parental leave
ā¢ Flexible work options
ā¢ Meaningful investment in your professional development
ā¢ Extra incentives like equity, commissions, or other variable performance-related bonuses (if qualified)
Company Overview
ā¢ Billtrust develops a payment cycle management platform designed to automate every step in the invoice-to-cash process. It was founded in 2001, and is headquartered in Lawrenceville, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://billtrust.com.
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Responsibilities
ā¢ Drive end-to-end design for complex, multi-step SaaS products ā from early-stage problem framing through high-fidelity prototyping and handoff
ā¢ Lead the creation of cross-platform user flows, interaction models, and design specifications that translate cleanly to engineering
ā¢ Design AI-native product experiences ā including conversational UI, predictive features, AI output states, and human-AI interaction patterns ā with the same rigor applied to any other product surface
ā¢ Leverage AI design tools and agentic workflows to accelerate exploration, generate design variations, and reduce time-to-validation
ā¢ Champion design quality across the team, establishing patterns and raising the bar on craft, consistency, and usability
ā¢ Plan and execute user research ā generative and evaluative ā to continuously inform product direction
ā¢ Synthesize qualitative and quantitative signals (usability studies, analytics, customer feedback, market analysis) into clear design recommendations
ā¢ Work fluently with product analytics tools (e.g., Amplitude, Mixpanel) ā pull your own data, form hypotheses, and connect design decisions to measurable outcomes
ā¢ Identify friction and opportunity in existing experiences; drive validated improvements backed by evidence, not assumptions
ā¢ Frame design problems with clarity ā connecting user needs to business outcomes and technical constraints
ā¢ Actively contribute to product strategy conversations; push back constructively when proposed solutions don't serve users or undermine long-term product integrity
ā¢ Collaborate cross-functionally with product, engineering, and stakeholders throughout the full design-to-delivery cycle
ā¢ Contribute to and maintain the team's design system, ensuring consistency and scalability across the product surface
ā¢ Mentor and coach junior and mid-level designers; provide structured, actionable feedback on work and process
ā¢ Model how to use AI tools thoughtfully in a design workflow ā not as a shortcut, but as a multiplier for quality and speed
ā¢ Help shape team processes, critique culture, and design standards
Skills
ā¢ 8+ years of product design experience, with demonstrated progression into a lead or senior IC role
ā¢ Portfolio showing end-to-end ownership of complex B2B or enterprise SaaS product design ā design thinking, not just visual execution
ā¢ Deep proficiency in Figma, including component libraries, auto-layout, and prototyping
ā¢ Hands-on experience with design systems ā building, scaling, and governing them
ā¢ Strong research chops: usability testing, interviews, synthesis ā you know when to do which and how to act on what you find
ā¢ Demonstrated data literacy: comfortable pulling and interpreting product analytics to inform and validate design decisions
ā¢ Proven ability to influence product direction and navigate stakeholder dynamics with confidence and clarity
ā¢ Familiarity with front-end principles (HTML/CSS concepts); enough to design with engineering constraints in mind
ā¢ Experience designing AI-powered product features (conversational UI, predictive interfaces, AI error/confidence states)
ā¢ Hands-on use of AI design tools ā generative UI, AI-assisted prototyping, synthetic user research methods, or similar
ā¢ Background designing for fintech, payments, or financial operations workflows
ā¢ Experience leading or mentoring other designers in a cross-functional product team
Benefits
ā¢ Comprehensive health coverage
ā¢ Competitive retirement
ā¢ Generous PTO and parental leave
ā¢ Flexible work options
ā¢ Meaningful investment in your professional development
ā¢ Extra incentives like equity, commissions, or other variable performance-related bonuses (if qualified)
Company Overview
ā¢ Billtrust develops a payment cycle management platform designed to automate every step in the invoice-to-cash process. It was founded in 2001, and is headquartered in Lawrenceville, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://billtrust.com.
Apply To This Job