[Remote] Lead Product Manager Remote Assistance

Note: The job is a remote job and is open to candidates in USA. Uber is building systems for autonomous vehicles and is seeking a Lead Product Manager for Remote Assistance to manage the product area and ensure its success. This role involves defining the remote assistance system, collaborating with various teams, and establishing metrics to evaluate performance and safety.ResponsibilitiesOwn the product strategy, roadmap, and execution for Uber’s remote assistance platform, defining how human operators support autonomous vehicle operations across partners and marketsDefine the end-to-end remote assistance system, including operator tooling, escalation triggers, decision boundaries, resolution workflows, auditability, and handoff points between autonomy systems and human operatorsBuild a scalable product platform that supports multiple partner integrations, vehicle platforms, operating models, and regional requirements without fragmenting the operator experiencePartner closely with engineering and autonomy teams to define system interfaces, backend services, data flows, and latency and reliability requirements needed for high-quality real-time supportWork with operations teams to design operator workflows, staffing assumptions, training inputs, and quality processes that enable effective day-to-day executionEstablish metrics and feedback loops to evaluate safety, intervention quality, response latency, operator efficiency, resolution outcomes, and rider impactCollaborate with safety, legal, and policy partners to define guardrails, escalation protocols, and incident review processes for remote assistance operationsDrive launch readiness for new partners, features, and geographies, ensuring remote assistance capabilities are in place before commercial deploymentUse learnings from field operations, incidents, and partner changes to prioritize roadmap improvements and reduce unnecessary human intervention over timeCommunicate strategy, tradeoffs, performance, and key risks clearly to leadership and cross-functional stakeholdersSkillsDemonstrated experience owning and delivering complex, technical products in autonomy, robotics, mobility, or other real-time operational systemsStrong product judgment and the ability to translate ambiguous technical and operational problems into clear product requirements, roadmap decisions, and execution plansExperience working closely with engineering, operations, safety, and cross-functional teams to deliver end-to-end systemsExperience with human-in-the-loop, remote operations, dispatch, control center, or other workflows where real-time decision-making, latency, and reliability are criticalAbility to define success metrics, prioritize roadmaps, and drive execution across multiple internal and external stakeholdersStrong communication and stakeholder management skills, including experience representing product direction with senior leaders and partnersExperience working on autonomous vehicles, robotics, or other autonomy systemsDirect experience building, launching, or managing remote assistance, teleoperation, or remote driving systemsExperience in industries such as mobility, logistics, mining, aerospace, defense, or industrial automation where operators support remote or automated assetsBackground in systems engineering or experience working deeply across hardware, software, and operationsExperience building products that span multiple partners, platforms, or operational environmentsExperience with evaluation, incident analysis, or validation systems in safety-critical environmentsBenefitsYou will be eligible to participate in Uber's bonus programMay be offered an equity award & other types of compAll full-time employees are eligible to participate in a 401(k) planYou will also be eligible for various benefitsCompany OverviewUber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.uber.com.Company H1B SponsorshipUber has a track record of offering H1B sponsorships, with 116 in 2026, 830 in 2025, 796 in 2024, 684 in 2023, 954 in 2022, 750 in 2021, 638 in 2020. Please note that this does not guarantee sponsorship for this specific role.