[Remote] Lead Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing comprehensive waste treatment and disposal services. The Lead Customer Support Specialist will ensure exceptional customer service, respond to inquiries, process orders, and manage complex customer issues to enhance satisfaction.ResponsibilitiesDelivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistanceIn-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfactionEstablishes effective communication pathways to handle customer inquiriesCollaborates with appropriate teams to ensure swift resolution of customer concernsManages office services, such as data entry, clerical work, records control, form creation, and report preparationAssesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentationPrepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipmentsServe as the subject matter expert for Sales, Operations, and Customer Support Management activitiesInvestigate and resolve billing discrepancies, process adjustments, and manage invoicing and collectionsProvides quotes and schedules and organizes trucking for efficient waste transportation logisticsEvaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposalSkillsCommitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related fieldExtensive knowledge and the ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations as they relate to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulationsKnowledge of advanced accounting processesAbility to identify trends and data patternsAbility to work within a team environment and handle multiple assignments simultaneouslyProficient with Microsoft Office, DocuSign, and PDF writerAbility to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiriesHazardous Waste, RCRA and DOT experience, as well as a customer service backgroundBenefitsComprehensive medical benefits coverage, dental plans and vision coverage.Health care and dependent care spending accounts.Short- and long-term disability.Life insurance and accidental death & dismemberment insurance.Employee and Family Assistance Program (EAP).Employee discount programs.401(k) plan with a generous company match.Employee Stock Purchase Plan (ESPP).Paid Time Off (PTO)Company OverviewRepublic Services provides the most complete set of recycling, waste and environmental solutions from a single provider. It was founded in 1958, and is headquartered in Huntington Beach, California, USA, with a workforce of 10001+ employees. Its website is http://www.rainbowes.com.Company H1B SponsorshipRepublic Services has a track record of offering H1B sponsorships, with 1 in 2026, 14 in 2025, 22 in 2024, 14 in 2023, 17 in 2022, 26 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.