[Remote] Lead, Customer Success

Note: The job is a remote job and is open to candidates in USA. Stellar Health is a US-based Health-tech company focused on enhancing patient care through innovative technology. The Customer Success Lead will act as a trusted advisor to clients, ensuring they maximize the value of the Stellar platform and fostering long-term partnerships.ResponsibilitiesConduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform, delivering clear findings and recommendations to your Director and client stakeholdersLead preparation of monthly account meetings and QBR decks, partnering with your Director on delivery — remote, in-office, and on-site. Your Director will be present at the large majority of client meetings, including all meetings with key account stakeholdersProactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic responseDiagnose barriers to program performance, identifying areas for intervention and developing data-driven mitigation strategies in partnership with your DirectorSupport renewal and expansion efforts by maintaining a strong understanding of account performance and contributing analysis and materials to renewal and growth conversations led by your Director and Enterprise GrowthManage day-to-day operational coordination with internal teams (Network, Technical Implementation, Product, etc.) to keep account workstreams on trackPrepare for and participate in client meetings, presenting materials and responding to client questions; your Director will lead or co-lead the large majority of meetings with key account stakeholdersProactively bring the customer perspective to the Stellar organization, contributing to cross-functional discussions about how to improve our platform and servicesSkillsYou have at least 4 years of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companiesPrior experience in healthcare is required; experience in VBC is preferredYou have strong analytical skills and attention to detail, and love working with dataYou are an exceptional communicator — written and verbal — and love telling stories with numbersYou are skilled at customer management and can build relationships as a trusted & respected thought-partnerYou are experienced in prioritization and project managementYou are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROIYou are able to crisply articulate problems and solutionsYou have the ability to balance multiple priorities, communicate roadblocks, and work effectively, even when operating under uncertaintyExperience in VBC is preferredBenefitsMedical, Dental and Vision BenefitsFlexible PTOUniversal Paid Family and Caregiver LeaveWellhub+ Gym MembershipsPre-tax commuter benefits, HA, FSA plansCompany sponsored One Medical memberships and Citibike membershipsMedical Travel BenefitsJOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to themStock Options & a 401k matching programA broad calendar of company sponsored social events that for our in-office and remote employeesCompany sponsored lunch for all NY HQ employeesCompany OverviewStellar Health empowers providers and practice staff to deliver high-quality care through real-time notifications and meaningful incentives. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://stellar.health.Company H1B SponsorshipStellar Health has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 2 in 2023, 8 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.