[Remote] Lead, Customer Strategy Analytics & Applied AI

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners, starting with restaurants, succeed in the digital age. They are seeking a Lead, Customer Strategy Analytics & Applied AI who will drive analytics and strategy for the Customer Success organization, focusing on building AI-powered tools and improving customer engagement strategies.ResponsibilitiesOwn Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysisStrategize across the customer lifecycle: Work directly with the SVP of CS on our customer engagement model, org structure, and where CS should invest its hours — bringing rigor and a point of view to the biggest strategic questionsDirect the pod: Set the priorities and direction for CS analytics + applied AI work. Guide the work happening in your pod, partnering with Associates to shape analyses, recommendations and buildsBuild AI-powered tools that drive incremental value: Ship things like churn risk scoring, CSM next-best-action systems, automated retention playbooks, and AI eval pipelines that change how CSMs and Support operateAccelerate impact with AI: Establish how CS analytics and the broader BizOps team uses AI to multiply output across analytics and operating workflowsSkills5–7+ years in analytics, strategy, or ops — whether that's management consulting, startup analytics, BizOps, or a hybrid path that's hard to labelYou've personally shipped data products, models, or AI-powered systems into production — not just delivered insightsExcellent numerical skills, with additional technical background or education strongly preferred. Claude (or equivalent agentic tooling) is a must; SQL/Python skills are a plus!Familiarity with how CS / Support orgs actually operate. Deep functional pedigree not required, but you should come up to speed quicklySelf-sufficient operator — can run an end-to-end workstream without scaffoldingPlayer-coach instinct: you take satisfaction in helping others do their best work. Formal management experience welcome but not requiredComfortable with ambiguity; you don't need a playbook to figure out what to work on nextExperience with SaaS, marketplaces, or high-growth startupsRestaurant industry experience is a plus!BenefitsA generous pre-IPO equity packageComprehensive health coverageRemote-first workplaceUnlimited PTO - plus extra fun perksCompany OverviewWe're building AI that every local business owner will use to succeed, starting with restaurants. owner.com/builders-wanted It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://owner.com.Company H1B SponsorshipOwner.com has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.